Senior Product Onboarding Specialist
CurrentWork with the customer success team to complete ongoing tasks and projectsDashboard creation and configuration for new accountsCreate Sales Summary and send to new accounts for signingEnsure Terms of Service have been signed prior to releasing new appsUtilize Salesforce to maintain accounts and communication with V2P team and ensure that fields pertaining to onboarding and app building are up-to-date and accurateUnderstand the purpose of a DUNs listing, make sure it is up to date for the Apple developer enrollment and submit updates as neededPreparation, building, deploying and testing of new appsManage data installation process for new accounts and maintenance and/or data provider updates for existing practicesConfigure texting call-forwarding and toll-free phone number verification as needed for practicesUnderstand requirements for Apple developer enrollment and assist each practice with their enrollment and account access and administrationUnderstand reasons for app rejections and work towards a solution to get them approvedTroubleshoot and assist practices with Apple Developer membership updates or other maintenance items such as account access, app transfers and reconfigurations for new and existing customersMain Apple Developer membership expiration list.Lead and collaborate with the Technology Assistant(s) for renewal of Apple push certificatesSubmit updates to mobile applications as needed for logo/icon, app transfers, bugs, etc.Assist with implementation of technology updates in apps and practice dashboardsCancellation tasks - removal of apps from app stores, update graphics, disable features, remove V2P as admin etc.Configure postcard setup for monthly batch.Write and maintain SOPsPerform other tasks based on your special skills, expertise, or interests