Jade Harris Email & Phone Number

United States

Remote

• Responded to user inquiries regarding computer software or hardware operations via phone or email.• Prepared detailed reports about incidents handled at the service desk for further review by the management team.• Diagnosed hardware issues on laptops, desktops, printers utilizing remote desktop tools like Tech Tool Bar and Remote Control.• Used ITIL principals to provide technical support to customers in a timely manner, troubleshoot and resolve hardware, software, network, and system problems.• Resolved complex technical issues through research and analysis of available resources.• Worked with upper levels of management to ensure incident resolution in accordance with SLA agreements.

Remote

• Responded to user inquiries regarding computer software or hardware operations via phone or email.• Prepared detailed reports about incidents handled at the service desk for further review by the management team.• Diagnosed hardware issues on laptops, desktops, printers utilizing remote desktop tools like Tech Tool Bar and Remote Control.• Resolved complex technical issues through research and analysis of available resources.

• Responsible for staff account management, operating system installations and upgrades, computing device operations, and inventory management.• Customer service-oriented with a high level of professionalism and diplomacy.• Ensured timely, courteous, and effective resolutions of end user issues through diagnostic techniques.• Collaborated with in-house system administrators and specialists to develop and maintain accurate and easy-to-use customer documentation and procedures.• Manage Windows and Mac operating systems, including any needed software and hardware.• Performed physical hardware setup, deployment and relocating as necessary.• Skilled in computer/network systems infrastructure standards, such as Microsoft, TCP/IP, DHCP, and DNS.• Oversaw Active Directory user accounts, including making sure all information is up to date with each user’s device and configured to meet the user’s needs.• Assisted users with issues in Google Workspace.

Boulder, Colorado

Provide Tier 1 troubleshooting, software support, and ticket documentation.

Denton, Tx

In college, I became a part of the team involved in making an episode of The Writers' Room, a TV show syndicated by North Texas Television on campus. I got the opportunity to: - Co-write the first draft and rewrite the final draft, which was used during production. - Attend creative team meetings, brainstorming sessions, casting auditions and selection.Was nominated for Best Comedy by College Broadcasters, Inc in the 2018 National Student Production Awards.

Denton, Texas

Pre-Production: Work alongside the director to ensure their vision for the film. Work with each department including wardrobe, props, set design, hair, makeup and acting, managing all facets of continuity and daily production coordination. Attended all script read-throughs and rehearsals, noted continuity errors, and produced script timing, continuity, screen-day, and page count breakdowns; shooting schedules, shot lists, and changes in dialogue based on rehearsals for official Production.Production: Collaborated with Audio, Slate, and the Director to create extensive and detailed dailies during filming, including usable and unusable footage and sound; the duration and the description of each take; line changes, number and summary of each shot; changed scenes; lenses and cameras used for each scene. Post-Production: Worked with the editors during Post-Production to answer questions, go over footage and give feedback on editing decisions.Link upon request.

Keller, Tx

Part of general sales team. Key holder, opened and closed the store, including reconciliation of sales receipts and cash register. Responsible for customer service, merchandising, receivables, stocking and sales.

Ba, Media Arts/Television And Film; Minor In English; Graduated Cum Laude

Broadcast Journalism