Jorge Gómez Email & Phone Number

Monterrey, Nuevo León, México

Customer Onboarding: Guide new customers through the implementation process.Education and Training: Provide ongoing training and educational resources to customers.Customer Support: Act as the primary point of contact for inquiries and issues.Customer Relationship Management: Maintain strong and trusting relationships with customers.OEE Analysis and Optimization: Help customers analyze and improve their OEE metrics using the SaaS solution.Customer Feedback: Collect and… Show more Customer Onboarding: Guide new customers through the implementation process.Education and Training: Provide ongoing training and educational resources to customers.Customer Support: Act as the primary point of contact for inquiries and issues.Customer Relationship Management: Maintain strong and trusting relationships with customers.OEE Analysis and Optimization: Help customers analyze and improve their OEE metrics using the SaaS solution.Customer Feedback: Collect and communicate customer feedback to the product development team.Renewals and Expansions: Ensure customers are prepared to renew their subscriptions.Customer Success Metrics: Monitor and report on product usage and outcomes achieved by customers.Retention Strategy Development: Develop and implement strategies to improve customer retention.Internal Collaboration: Work closely with sales, marketing, technical support, and product development teams to ensure a cohesive customer experience. Show less

México

Onboarding and Adoption: Guide customers through onboarding for smooth adoption.Relationship Building: Build strong customer relationships as their advocate.Needs Assessment: Identify customer needs and offer tailored solutions.Strategic Planning: Collaborate on success plans aligned with goals.Training and Education: Provide comprehensive product training.Proactive Engagement: Regularly engage to offer proactive support and gather feedback.Issue Resolution: Resolve… Show more Onboarding and Adoption: Guide customers through onboarding for smooth adoption.Relationship Building: Build strong customer relationships as their advocate.Needs Assessment: Identify customer needs and offer tailored solutions.Strategic Planning: Collaborate on success plans aligned with goals.Training and Education: Provide comprehensive product training.Proactive Engagement: Regularly engage to offer proactive support and gather feedback.Issue Resolution: Resolve customer issues promptly and effectively.Performance Tracking: Monitor success metrics and provide insights.Renewal and Expansion: Manage renewals and identify upsell opportunities. Show less

México

Customer Support: Provided prompt assistance via various channels to resolve customer inquiries and issues related to fintech products.Problem Solving: Employed solutions-oriented approach to efficiently resolve customer issues and ensure satisfaction.Product Expertise: Demonstrated deep understanding of fintech products, guiding customers through onboarding and product usage.Feedback Management: Acted as voice of customer, relaying feedback to drive product… Show more Customer Support: Provided prompt assistance via various channels to resolve customer inquiries and issues related to fintech products.Problem Solving: Employed solutions-oriented approach to efficiently resolve customer issues and ensure satisfaction.Product Expertise: Demonstrated deep understanding of fintech products, guiding customers through onboarding and product usage.Feedback Management: Acted as voice of customer, relaying feedback to drive product improvements.Escalation Handling: Managed escalated issues with professionalism, ensuring timely resolution.Compliance: Ensured compliance with regulatory requirements and security protocols. Show less

Monterrey, Nuevo León, México

Client Management: Built and maintained strong client relationships, addressing their needs and providing tailored logistics solutions.Business Development: Generated new business opportunities through proactive prospecting and networking.Consultative Sales: Offered strategic advice and solutions based on a deep understanding of clients' businesses and objectives.Contract Negotiation: Led negotiations to secure favorable terms and close deals, driving revenue growth.Project… Show more Client Management: Built and maintained strong client relationships, addressing their needs and providing tailored logistics solutions.Business Development: Generated new business opportunities through proactive prospecting and networking.Consultative Sales: Offered strategic advice and solutions based on a deep understanding of clients' businesses and objectives.Contract Negotiation: Led negotiations to secure favorable terms and close deals, driving revenue growth.Project Oversight: Coordinated cross-functional teams to ensure successful project implementation and delivery.Revenue Growth: Identified upsell and cross-sell opportunities to maximize client value and retention. Show less

Prospecting and Lead Generation: Generated high-quality leads through proactive outreach via phone calls, emails, and LinkedIn, resulting in a steady pipeline of potential clients.Qualification and Discovery: Conducted thorough research to understand prospects' needs and pain points, qualifying them to ensure alignment with our services and solutions.Pipeline Management: Managed and nurtured leads through various stages of the sales funnel using CRM software, ensuring accurate and… Show more Prospecting and Lead Generation: Generated high-quality leads through proactive outreach via phone calls, emails, and LinkedIn, resulting in a steady pipeline of potential clients.Qualification and Discovery: Conducted thorough research to understand prospects' needs and pain points, qualifying them to ensure alignment with our services and solutions.Pipeline Management: Managed and nurtured leads through various stages of the sales funnel using CRM software, ensuring accurate and up-to-date information for effective follow-up.Performance Analysis and Optimization: Regularly analyzed key metrics such as conversion rates and response times to identify areas for improvement, implementing strategies to enhance overall efficiency and effectiveness.Market Research and Insights: Stayed informed about industry trends, competitor activities, and market dynamics to adapt outreach strategies and maintain a competitive edge.Training and Development: Participated in ongoing training sessions to enhance product knowledge, sales techniques, and objection handling skills, contributing to personal growth and team success. Show less

Master Of Customer Experience Management, Dual Degree From Obs And Universidad De Barcelona.

Ingeniería En Gestión Empresarial, Ingenieria Gestion Empresarial