Jaime Wilson Email & Phone Number

United States

Connecticut, United States

• Successfully led new team of Technical Specialists through organizational changes due to acquisition by Microsoft • Managed complexity of an organizational restructuring while onboarding the entire team into Microsoft systems, processes, values, and benefits • Defined new role expectations, developed and executed training and enablement plan for global TS team • Drove sales field enablement for Professional Services estimating and SOW process for the Nuance sellers• Helped drive post-acquisition business transition strategy as senior member of sales leadership team

• Transitioned global team from Technical Specialist to Sales Specialist for Nuance Digital Engagement Platform• Redefined role responsibilities and executed organizational restructuring to support GTM strategy• Owned NA forecasting for Digital Engagement LOB and new opportunity lead generation• Developed customer value materials and suite of industry demos around conversational AI virtual assistants, proactive conversational messaging channels, and live chat agent workspace product offerings• Developed enablement and evaluation program to become experts in Agent AI capabilities for efficiency gains and improved customer issue resolution• Planned our GTM launch for native Azure OpenAI capabilities within the Nuance product portfolio as a core member of cross-disciplinary leadership tiger team• May ’23: Main stage panelist at Customer Experience Summit discussing Generative AI potential in the Contact Center• June ’23: On-stage breakout session panelist at Customer Contact Week with Jackson National discussing Microsoft’s DCCP & Gatekeeper implementation and best practices for transforming your contact center with AI

Built new team of Digital Engagement Consultants to support Nuance Digital Engagement sales opportunities with technical expertise, including hiring, defining role responsibilities, integration into existing sales organization, development of unique bootcamp training program for rapid skills advancement, and facilitation of close relationship with Digital Product Management.

Responsibility for managing the Nuance Mobile Sales Engineering team in support of our Communications Service Providers and Emerging Solutions business in the Americas and EMEA.- Build a global Sales Engineering practice in support of the business unit goals- Communicate and coordinate ongoing technical product and solution training for SE team- Work with senior sales management to evolve our go-to-market strategy within a highly competitive, and quickly evolving solution space- Work with Product Marketing, Field Marketing, and Product Management leadership teams to align customer and market feedback with our sales process and product roadmaps- Ensure the quality of our customer facing technical discovery, proposal, demo, and training process and materials

Account Manager for North American Service Providers for Nuance's Mobile and Consumer Division.Proven record of exceeding annual sales goals, including achievement of Chairman's Club recognition each year. Experience in selling embedded and connected software, hosted software as a service, and professional services to implement Nuance's DragonTV, Voicemail-to-Text, and other natural language mobile solutions to the service provider market.Expert in speech recognition and natural language processing solutions.Responsibility for managing and strengthening relationships with major service providers, including crafting joint solution roadmaps for long term product and service evolution.

Primary Role Responsibilities:– Understand and articulate to customers the value proposition of our solution from a technical perspective, including capabilities of underlying technologies and competitive advantages. – Understand customer’s business requirements and how the technical aspects of the solution meet those requirements.– Identify customer pain points, existing technology environment and relevant integration points, technical risks and challenges, and solution requirements through a technical discovery process– Support customer technical evaluations of Nuance solutions, including software delivery, credential management, defining goals, timelines, and success criteria, and requesting additional resources – Work with Solution Architecture, Product Management, and Professional Services teams to craft and own a solution description relevant to that customer, and communicate the details and value of that solution to customer in support of the overall sales strategy– Support sales in opportunity qualification, account strategy, and contract process as needed.– Build and maintain relationships with key technical and product stakeholders within strategic accounts, both pre- and post-sale, in support of long-term account development strategy– Feed back into product management observed technical trends, customer feature requests, and forward-looking customer initiatives seen in the field in support of future product/solution enhancements and priorities