Jake Cutler Email & Phone Number

The Villages, Fl, Us

The Villages, Fl, Us

New York, Ny, Us

Implement elegant Gainsight solutions to solve complex business problems, giving visibility to all levels of leadership, and direction to all individual contributors. Act as subject matter expert in Gainsight design and Salesforce integrations for the platform. Connect resources internally to ensure all members of our and other teams are up to date on changes being made to the Data stack, as well as thorough documentation in the Atlassian suite for future administrators and data team members.

San Francisco, California, Us

Worked to accelerate customers to value, by guiding them along their Gainsight journey. I joined various organizations' IT and Gainsight product teams to advise, build and direct the flow of work to ensure best practices are followed, and various business needs are met.

Act as technical point of contact and escalation point for clients, while monitoring usage and engagement. Work alongside the customer success team to provide meaningful support to clients on complex issues and ensure deliverables are met across the board. Act as a trusted implementation partner to get clients ingrained into their new platforms and ensure they have the skills and tools they need to succeed.

Create and enhance world class advocacy strategies through the use of tools. Work with clients data and needs to drive campaign effectiveness and expand their reach.

Austin, Tx, Us

Created and refined a tech touch program utilizing Gainsight to alleviate workload on the Customer Success team. Took over the Onboarding operation and trained new customers in optimal use of their new hardware and software. Bridged the gap between the product team and customers, while keeping track of external and internal timelines for success.

San Francisco, California, Us

Acted as onboarding specialist, point of contact, and customer advocate as a part of the Eden Account Management Team. Worked to create and solidify processes and metrics for the Eden Customer Success Team. Focused on fostering a collaborative working environment to drive open communication and team based success.

Burbank, Ca, Us

Lead teams to help deliver a world class guest experience, while maintaining efficiency and safety. Acted as a Test and Adjust lead, working alongside Park Operations, Walt Disney Imagineering, and Maintenance cast to create Star Wars: Galaxy's Edge.