Jake Saylor Email & Phone Number

Seattle, Washington, United States

• Perform manual testing on new software releases for 3+ R&D teams• Write and maintain detailed test cases to clearly document product workflows for future regression testing• Host monthly meetings to identify and discuss customer filed bugs for root cause analysis• Sync and contribute daily to team standup/scrum meetings • Improved bug collection quality by designing, implementing, and maintaining JIRA Service Desk

• Collaborated daily with cross functional product teams to provide customers with solutions• Learned existing and new software features to enhance product knowledge/technical skills• Leveraged JIRA to file and track detailed product bug tickets to assist with fast resolutions • Communicated with 20+ customers via email and phones daily to resolve questions or software problems• Used Salesforce to track new/existing support cases and identify customer details• Trained 7 new hires on company software, policy, and procedure• Redesigned and built a Slack workflow to document internal staff edits on client's accounts

Provo, Utah Area

• Supervised a team of 10+ employees to successfully complete weekly live devotionals for 2000+ individuals• Refined problem solving to resolve an average of 5+ technical malfunctions during a production• Enhanced teamwork skills by training new/current employees on production equipment

Provo, Utah Area

• Researched 10+ CRM systems projected to raise revenue by 5% and sales by 2%• Implemented an efficient CRM system expected to increase customer retention by 25%• Designed an automated integration system anticipated to improve team proficiency by 50%

Pittsburgh, Pennsylvania, United States

• Trained/mentored 20+ volunteers for a period of 8 months (service projects, training meetings, etc.)• Attained extensive interpersonal skills while working with 50+ new individuals daily