Jake Starr Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, Us

Dwelling Place improves the lives of people by creating quality affordable housing, providing essential support services and serving as a catalyst for neighborhood revitalization.

Grand Rapids, Michigan, Us

Dwelling Place improves the lives of people by creating quality affordable housing, providing essential support services and serving as a catalyst for neighborhood revitalization.

Lübeck, Schleswig-Holstein, De

- Configured cloud-based systems for a web-based software- Developed strong customer relations by connecting the gap between the sales and support teams- Managed new and current customer queries and complaints through email, telephone and ticketing system- Solved customer complaints and issues, escalating when needed- Handled upgrades/Implementations- Analyzed log files for root cause analysis- Trained new customers on importing their existing data into our databases - Implemented SOP's for new and existing customers- 100% customer retention rate / 95% satisfactory results

Ann Arbor, Mi, Us

- Provide a safe, comfortable and self-driving transportation service.- Establish a strong foundation of trust and care between the passengers and the technology to ensure comfortability. - Analyze multiple computer screens containing route network and vehicle data.- Determine healthy shuttles for use by fleet attendants at different times during a shift. - Escalate vehicle issues to senior management/engineers for inspection. - Document events experienced on route for records.

- Provided team-lead responsibilities during delivery of web-design projects for a Non-Profit Organization. - Maintained close communication with stakeholders and team through cadence of meetings to update on progress and address any risks or roadblocks. - Facilitated a successful, on-time delivery of the scoped project to stakeholders.

- Assisted teachers and student with their school accounts as well as answered phones and provided over-the-phone IT assistance- Provided service to all departments which includes: rewired ethernet cables in classrooms, build network switches, and stand up server racks - Provided assistance to the church on setting up technologies for different events such as setting up projectors and laptops for meetings.

Kentwood, Mi, Us

I completed one of the main goals the company embodies, data security. Companies from all over Michigan delivered their wide variety of unused electronics and I assured the data containing devices were wiped or destroyed, while testing the electronics for refurbishment and resale.