Defined the long term product vision by emphasizing key market trends, and providing concrete examples of user needs from subject expertise, to achieve buy in from the team and leadershipCollaborated with other departments, outside of job scope, to establish a long term roadmap assembled out of actionable features by better understanding different department needs and sore points

Led multiple international projects with over 8,000 competitors and $350,000 in prizing to increase Tespa’s presence in the collegiate esports industryReduced budgeted hours required by 20% through creating a strong sense of team cohesion between two remote teams leading to an increase in worker efficiencyAchieved a 92% customer satisfaction rating on over 100s of weekly inquiries through setting clear quality expectations and concise delegation between teamsCommunicated and cooperated with various departments to ensure project feasibility and produce accurate timelines.Designed automation scripts to allow more focus on the customer experience and lower budget costs by reducing time spent on monotonous tasks

Improved data infrastructure for administrators by redesigning and implementing data standards to increase efficiencyCreated a positive tournament experience for players by collaborating with coworkers to mediate disputes and act as referees across multiple communication channelsEnsured live event schedule was adhered to by managing and directing competitive teams and administrators through clearly defined expectations

-Contracted for HCT Summer Playoffs as a Tournament Administrator and Observer-Contracted for HCT Summer Championship as an American Player Manager-Contracted for HCT Fall Playoffs as an Observer

Saved the company over $10,000 by using the supplier rebate systems to ensure all requirements for the process were met and submitted on timeWorked with customers to ensure correct parts were collected and ready on time, while compiling documentation to ensure all parts met the regulatory standards each job required.Assisted with other departments to help ensure all internal deadlines were met for customers and ensure shipments would be delivered on time.