Maintain over 100 servers, both physical and virtual. Respond to customer service requests, perform network maintenance and evaluations, other duties as required.

Manned the helpdesk line, utilizing the HEAT ticket tracking system to keep track of calls and emails requesting IT support.Utilized remote tools to assist users with fixing software issues.Remotely diagnosed hardware issues for computers, and dispatched the appropriate team to resolve issues unable to be fixed remotely.Active Directory account management, including activating and deactivating accounts, resetting passwords, and rights management.Troubleshooted issues with iOS… Show more Manned the helpdesk line, utilizing the HEAT ticket tracking system to keep track of calls and emails requesting IT support.Utilized remote tools to assist users with fixing software issues.Remotely diagnosed hardware issues for computers, and dispatched the appropriate team to resolve issues unable to be fixed remotely.Active Directory account management, including activating and deactivating accounts, resetting passwords, and rights management.Troubleshooted issues with iOS and Android devices for working with the company’s exchange service Show less

Maintain computer systems at school sitesDiagnose and repair hardware and software issues on district equipment.Answer the help desk and attempt to resolve issues over the phone or through remote access software.Train district personnel in use of technologyUse Active Directory tools to maintain user accounts, computer accounts, GPOs, OUs, and other AD objects.Work with district personnel to evaluate technology needs and make recommendations for hardware and software… Show more Maintain computer systems at school sitesDiagnose and repair hardware and software issues on district equipment.Answer the help desk and attempt to resolve issues over the phone or through remote access software.Train district personnel in use of technologyUse Active Directory tools to maintain user accounts, computer accounts, GPOs, OUs, and other AD objects.Work with district personnel to evaluate technology needs and make recommendations for hardware and software purchases.Work with network personnel to maintain network equipment at school sitesCreate standard hard drive image for use on new and existing equipment.Maintain driver repository for district computer images.Maintained internal web server for ticket system on Enterprise SUSE linux server.Work with other technicians to resolve complex support issues.Install new software onto district equipment.Maintained all network equipment at a school site, and escalated problems with equipment to the network team if unable to resolve on my own.Maintained Windows 2008 R2 server for enterprise-wide software.Assisted other IT divisions with diagnostics of software issues.Maintained ticket system (eHelpdesk and SCSM) for entire district, including set up, rights management, and maintenance of both the software and hardware; Show less

Worked with district support team to resolve issues at the high school.Trained teachers and staff on new technologies entering the school.Diagnosed and repaired software issues encountered by staff and teachers.Diagnosed and repaired hardware issues encountered by staff and teachers.Upgraded computers at the direction of the district support team.Set up new computers at the direction of the district support team.