Branch Manager of a brand new branch within estate agency, responsible for the start up in all areas of the business including marketing, business growth and development and brand awareness, as well as the day to day tasks of property viewings, valuations, negotiation, sales progression etc. Branch now one of the market leaders in the area. KEY ACHIEVEMENTS • Designed and implemented successful marketing campaigns via canvassing, advertising and social media, increasing public awareness of the new branch and therefore generating new business • Became proficient in valuation and market appraisals, including bringing properties to the market with new skills in photography, floor plan design and description writing • Improved day to day organisation & productivity for own branch by creating auditing procedures and new forms/spreadsheets, which have now been passed on to other branches due to their positive impact • Used creativity to assist the business in standing out including creating video tours of properties, designing marketing folders and improving the appearance of the branch itself • Given responsibilities in the financial side of the company including purchasing essential products for the business, generating referral agreements with solicitors and & sourcing various marketing materials • Everyday managerial duties, including recruitment and training of new staff. Competent working both alone and as part of a team• Promoted from Property Consultant to Senior Property Consultant in 2022 due to being a large part of the success and growth in all areas of the start up branch, then promoted to Branch Manager in 2024 as part of ongoing success and dedication to development and responsibility.

Senior Sales Negotiator in a busy high street agency responsible for leading the sales team towards achieving set sales targets, creating an excellent customer experience and covering branch managerial duties as necessary. KEY ACHIEVEMENTS • Successfully supported the branch manager by completing managerial duties including collating and reporting accurate branch target figures to senior management and illustrating how targets will be met, as well as leading morning branch meetings and assigning the day’s tasks • Won numerous awards for target-driven challenges set by regional managers • Created and implemented new localised marketing campaigns and strategies in order to increase market share in a competitive area • Designed and implemented new procedures, including client record management, to allow efficient multitasking and simplify the ability to prioritise workloads • Received increased responsibility for sale procedures resulting in increased productivity and target conversion • Integrated new products allowing for a better customer experience and showcasing our business USP• Promoted to Senior role in 2018 following ongoing high performance and exceeding targets

Sales and Lettings Negotiator responsible for meeting set sales targets, providing excellent customer service and ensuring the smooth day to day running of the branch.KEY ACHIEVEMENTS:- Quickly given responsibility for leading sales negotiations, cross selling other products at time of sale andusing sales initiative to encourage clients to view multiple properties based on their needs.- Created and implemented marketing campaigns that have client driven engagement with regards to sales /letting interest along with interest from prospective vendors.- Re-designed processes that have streamlined various operations within the branch that have resulted in increased productivity.- Successfully managed multiple tasks during busy periods, completing various administrative roles whilst providing exceptional customer service to clients that visit the branch during the day.- Developed and delivered service and sales training to new members of the team.- Won best conveyancing sales award and mystery shopper award out of 38 branches in the region.

Administrator responsible for 3 departments, Centre for Waste Management, the Law School and Finance. Solely responsible for all aspects of the day-to-day management of the administrative duties for these departments, along with the management of various events that were implemented throughout the year.KEY ACHIEVEMENTS:• Successfully organised various events, ranging from team meetings to annual conferences catering for over 100 delegates. These events were delivered professionally, within timescales and remained true to the criteria set out by Senior Management.• Developed a robust marketing strategy, the first of its kind, promoting each department through a variety of channels, including telephone, internet and other promotional literature. Managed the successful planning, development and implementation of this strategy.• Quickly built up a strong rapport with the staff and students from each faculty, assisting in enquires taken face to face, and over the telephone/email.• Created and implemented a new process for ordering products from 3rd Parties. This allowed for more efficient stock replenishment and provided cost savings to meet financial budgets set.

Administrative Assistant responsible for assisting in the day-to-day running of a busy office at a private financial services company. Duties included liaising with clients and colleagues, acting as point of contact on a range of different portfolios, along with co-ordinating all correspondence between departments.KEY ACHIEVEMENTS:• Assisted in the development and implementation of large marketing campaigns designed at acquiring more clients, with the ultimate goal of expanding the business. These campaigns including large direct mail advertising campaigns.• Utilised a bespoke database programme that accurately maintained client records, making customer correspondence a more simple process.• Heavily involved in sales lead generation for prospective and existing clients, working on an individual basis and as part of a team, resulting in the acquisition of a variety of new clients along with re-engaging the existing portfolio.

Assistant Manager at a busy off licence within a local community. Responsible for leading the team in the absence of the manager, achieving personal / team sales targets and providing exceptional customer service.KEY ACHIEVEMENTS:• Consistently achieved individual sales target through building a strong rapport with customers, enabling the up-sell of many items.• Having been placed in an under-performing branch, was a key component to the turn-around in sales and customer service, resulting in the branch finishing the year ahead of the team sales plan.• Identified key markets and was able to promote appropriate products for a diverse customer base.• Assisted the Branch Manager in the management duties, including stock / cash control and HR responsibilities

For my year in industry at University I worked at Blackpool Council, where I learnt what it was like to work in an office both as part of a team as an individual, designed and created CAD drawings of projects, went on site for survey experience, and gained telephone & filing skills. It helped me gain a good understanding of what surveying is like in practice and helped me attain my degree.

Temporary summer work whilst attending 6th form, general office and clerical duties