• Assist customers with orders, account assistance and features of Amazon.com while providing a friendly and outgoing customer experience.

• Oversaw onsite group sales at an award winning Hampton Inn & Suites. • Improved relations between departments via weekly meetings and gathering of detailed information. • Prospected new business leads while maintaining relationships with current clients. • Completed solicitation of past groups to identify future needs & execute yearly sales blitzes for target markets.

• Contracted by hotel lenders to assume oversight of hotels in receivership. • Conduct assessment of geographically diverse properties for inventory, staff, revenue and liabilities.• Provide reporting to lenders of property value, brand status and required remediation.• Recruited, as necessary, and trained General Managers and various other management team members on company’s policies & procedures.• Created sales effort by setting comp set for the market, visiting area businesses and establishing sales programs & goals.

• Tasked with revitalizing a struggling Hampton Inn rated second from last in market.• Streamlined Front Desk policy & procedures. • Implemented better solutions for cleanliness to reduce cost for laundry and cleaning chemicals. • Established sales effort, managed rates and inventory to increase revenue.• Increased overall guest satisfaction via staffing changes and complete retraining of all staff on Hampton Inn standards.

• Guided customers through the process of disputing a charge on their credit card account over the phone. • Assisted with basic credit card questions and concerns.

• Oversee all departments in the hotel, provide strategic direction and provide support to General Manager. • Led onsite HR Department with new hire paperwork and payroll. • Key member of several Pre-Opening Teams for hotels being opened by franchisee to monitor construction, hiring, training, brand standards and all activities leading to grand opening. • Maintained 90% or higher overall customer satisfaction and recipient of multiple Outstanding QA inspections.