James Eckert Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida Area

• Assist customers with orders, account assistance and features of Amazon.com while providing a friendly and outgoing customer experience.

Columbus, Ohio

• Oversaw onsite group sales at an award winning Hampton Inn & Suites.
• Improved relations between departments via weekly meetings and gathering of detailed information.
• Prospected new business leads while maintaining relationships with current clients.
• Completed solicitation of past groups to identify future needs & execute yearly sales blitzes for target markets.

United States

• Contracted by hotel lenders to assume oversight of hotels in receivership.
• Conduct assessment of geographically diverse properties for inventory, staff, revenue and liabilities.
• Provide reporting to lenders of property value, brand status and required remediation.
• Recruited, as necessary, and trained General Managers and various other management team members on company’s policies & procedures.
• Created sales effort by setting comp set for the market, visiting area businesses and establishing sales programs & goals.

Columbus, Ohio Area

• Tasked with revitalizing a struggling Hampton Inn rated second from last in market.
• Streamlined Front Desk policy & procedures.
• Implemented better solutions for cleanliness to reduce cost for laundry and cleaning chemicals.
• Established sales effort, managed rates and inventory to increase revenue.
• Increased overall guest satisfaction via staffing changes and complete retraining of all staff on Hampton Inn standards.

Columbus, Ohio Area

• Guided customers through the process of disputing a charge on their credit card account over the phone.
• Assisted with basic credit card questions and concerns.

Columbus, Ohio Area

• Oversee all departments in the hotel, provide strategic direction and provide support to General Manager.
• Led onsite HR Department with new hire paperwork and payroll.
• Key member of several Pre-Opening Teams for hotels being opened by franchisee to monitor construction, hiring, training, brand standards and all activities leading to grand opening.
• Maintained 90% or higher overall customer satisfaction and recipient of multiple Outstanding QA inspections.