James Mango Email & Phone Number

My history of success is directly related to my ability to develop and lead cross-functional teams as well as create and execute robust policies and procedures to drive continuous business growth. I am well versed in managing advanced initiatives for organizational change, while enhancing knowledge on product offerings to maximize client base. I am highly adept at assessing client requirements and delivering exceptional services through fulfilment of their specifications. I am a refined communicator and I actively foster strong relationships with high-profile clients, key stakeholders, and team members.A small selection of my key areas includes:Effective Consultation | Project Management | Business/Process Development | Stakeholder Management | Strategic Planning & Execution | Client Retention & Success | Conflict ResolutionWhile others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus! Please feel free to contact me at (selwpb@gmail.com) with any thoughts, comments, or questions About my work – I am always interested in making new professional acquaintances.

Listed skills include Leadership, Team Building, Management, Inventory Management, and 15 others.

• 

  Field Enablement Manager

  Dealer-Fx Group, Inc

  Feb 2015 - Present - Toronto, Canada Area

  I am managing Client Services programs to enhance understanding on transferring Dealer-FX procedures and products for internal/external audiences. I actively support the onboarding process from initial orientation to entire product line knowledge. I have been executing product deployment initiatives to drive and increase user adoption, product performance, and program awareness.• Launched Remote Training program along with developing and implementing remote training processes for Dealer-FX to support clients. • Facilitated development and enhancement of existing and new software products, created by Dealer-FX.► Dealer-FX Group Inc., Toronto, Canada 2018 – 2019 Regional Performance ManagerI was responsible for overseeing and streamlining numerous high-profile accounts as well as leading accounts transformation to improve power users’ experience. I regularly reviewed performance of Client Services field team and evaluated KPIs achievement.• Attained National Certification of Infiniti's ICAR-X Service Program for Dealer-FX.► Dealer-FX Group Inc. Toronto, Canada 2015 – 2018 Subject Matter Expert | Process ConsultantI efficiently managed overall functions related to successful product launch of FCA's SMARTech program, including development and implementation of the launch plan. I introduced product line to newly onboard members by leveraging my exceptional communication and elaboration skills. I collaborated with multiple partners who were focused on leading product deployment initiatives and then I led consistent efforts to enhance user adoption, product performance, and program awareness.• Successfully launched FCA dealerships on wiADVISOR by participating in the National Rollout of FCA's wiADVISOR program.