- Actively improve my own knowledge and understanding of the Smart Meter roll-out and the surrounding businesses that support the development of this cutting-edge project.- Work in a busy office environment handling incidents and service user queries through bespoke IT systems, telephone calls, email and in person.- Manage customer expectations, complaints and escalations, elevating issues to the most relevant body and ensuring the highest level of customer service and support throughout.- Provide active support for team leaders, business associates and colleagues frequently, namely current process, efficiency and quality of service by joining action groups.- Act as a point of liaison between team leaders, desk analysts, resolver groups and customers ensuring that all teams communicate, understand each other and work together effectively.- Review, rewrite, produce and present new training programs to be shared with the service desk and new starters to the business, ensuring that all employees are optimally prepared and confident in carrying out their duties across the desk and in wider reaches of the business.- Troubleshoot internal systems and processes searching for the most effective methods of working and constantly improving the desks’ ability to support our users.- Troubleshoot and resolve complex customer queries whilst consistently maintaining professional and friendly mannerisms, searching through support documentation and technical documents for reference where required.- Take part in discussion groups and meetings to ensure that future systems are effective and accurate enough to allow for them to be used across the business.

- Actively improve my own knowledge and understanding of the Smart Meter roll-out and the surrounding businesses that support the development of this cutting-edge project.- Work in a busy office environment handling incidents and service user queries through bespoke IT systems, telephone calls, email and in person.- Manage customer expectations, complaints and escalations, elevating issues to the most relevant body and ensuring the highest level of customer service and support throughout.- Provide active support for team leaders, business associates and colleagues frequently, namely current process, efficiency and quality of service by joining action groups.- Act as a point of liaison between team leaders, desk analysts, resolver groups and customers ensuring that all teams communicate, understand each other and work together effectively.- Review, rewrite, produce and present new training programs to be shared with the service desk and new starters to the business, ensuring that all employees are optimally prepared and confident in carrying out their duties across the desk and in wider reaches of the business.- Troubleshoot internal systems and processes searching for the most effective methods of working and constantly improving the desks’ ability to support our users.- Troubleshoot and resolve complex customer queries whilst consistently maintaining professional and friendly mannerisms, searching through support documentation and technical documents for reference where required.- Take part in discussion groups and meetings to ensure that future systems are effective and accurate enough to allow for them to be used across the business.

Role:-Repair customer equipment-Adhere to H&S and working standards-Provide solutions for datacenter technology faults-Diagnose datacenter hardware and technologies-Manage customer interaction-Manage multiple cases and escalations simultaneously-Meet Key Performance Indicators and statistic measurements-Self-train in down time-Manage admin-based documents and tasks-Plan working days for maximum efficiency-Address customer issues and queries-Work as an individual and part of a team daily-Promote and perform proactive work when required-Provide solutions and suggestions for customer requirements and developmentsExperience/skills gained:-Communication skills-Customer interaction-Diagnosis skills-Time management-Driving/long distance commuting-Following process and procedure competency-Fundamental networking knowledge-Issue escalation management skills -IT infrastructure and application knowledge-IT system knowledge-Lone working skills-Organisational skills-PC and server hardware knowledge-Self management-Shift working competency-Team-working skillsWorking Hours:-Full time. I work in an 8-hour shift pattern which includes antisocial, late and early hours.

Role:-Answer questions and resolve customer issues-Customer facing staff-Provide safety talks and demonstrations-Ensure safety of riders-Fill out declaration paperwork -Lead customers through activities-Look after rider possessions and site equipment. -Set up and pack up tools/attractions-Transport equipment across sites-Work as general team support memberExperience/skills gained:-Customer entertainment-Customer interaction-Customer service-Communication skills-Management of responsibility-Social skills-Team-working skills-Time management-Public speaking and presenting-Physical labour/activity competenceWorking Hours:-Part time. I worked Friday - Sunday during the late Spring, Summer and early Autumn seasons.

Role: -Customer facing staff -Development research -General shop-floor duties -Sales -Tool-repairExperience/skills gained: -Basic sales skills -Customer interaction -Communication skills -Personal development and management -Research skills -Shop floor-working skills -Social media skills -Team-working skillsWorking hours: -Part Time. (Working weekends and the odd day when possible).