James Ferguson Email & Phone Number

This Summary is based on experience as a banker• Proven record of extreme compliance and organizational skills.• Nominated by district manager to travel to Maryland as a Buddy Banker during the Wachovia East 9 Conversion.• Nominated for the West Lakes Service Excellence Award for Q1, 2010• Ability to work extremely well with all peers, leader in a group and have a great relationship with customers.• Numerous letters of recommendations from customers and managers for over-the-top service and ease to do business with. • Efficiently assesses client needs and delivers value based products with every client to ensure loyalty and financial success. This Summary is based on Past Management of a Telemarketing Call Center.•Managed 90+ customer service representatives/telemarketers eleven hours per day, fifty hours per week. •Supervised the generation of over 550-750 products daily. •Was Responsible for all levels of quality control/quality assurance. •Was Personally responsible for over $3M in annual sales. •Provided employee recruiting, training, motivating, monitoring, delegating and terminating. •Answered inbound calls in support of customer needs and take new employee advertising calls. •Convey in a reassuring manner step by step instructions to resolve any employment issue. •Perform queries in multiple databases. •Expert at overseeing operations, increasing efficiency, and improving overall quality.•Work closely with all departments making sure that everyone is completing their assigned tasks and achieving their goals.Specialties: Ability to adapt to any situation.