Jim Brown Email & Phone Number

Greater Tampa Bay Area

Trade management - responsible for operator and distributor contracts, billback and deductions, as well as order management - for food service clients operating in Canada, distribution and retail, including Barilla, Mission Foods, Beyond Meat, Land O'Lakes and Reser's Fine Foods.

Tampa/St. Petersburg, Florida Area

Advantage Waypoint is a foodservice broker that works with distributors large and small, as well as grocery chains, all across the US. My duties include receiving and processing orders and invoices, order expediting, and customer service for food lines. Additionally, all of the previous duties plus billbacks and deductions, promotions and trade management for non-food lines.

Tampa, Fl

* Directed existing customers of this leading practice management and EHR software provider, to technical support, customer service, customer retention, sales – based upon their needs.* Acquired cross-departmental knowledge through ongoing training and daily contact with both customers and co-workers in key areas of the organization.* Through active client listening and engagement, discovered and identified as sales prospects for add-on products, upgrades, and migrations. * Targeted existing customers for promotions such as software upgrades for the transition from 4010 to 5010 (HIPAA), and the upcoming required changeover from ICD-9 to ICD-10 diagnosis codes. * Created accounts for new prospects in Siebel database, and assigned new sales leads to the regional salesperson.* Handpicked by management to participate in a high-visibility project, to learn tactics for overcoming customer objections and persuading existing users of Vitera’s Medical Manager solution to actively explore upgrades to the latest version of their software in advance of the federally-mandated compliance date of October 2013. * Increased revenue retention, receiving a company award for exceeding expectations on this project.

Tampa/St. Petersburg, Florida Area

* Proactively prospected and developed new business by qualifying new leads which I distributed to the outside sales channel. * Successfully upsold and closed up-sales of new products to existing Abra customers.* Collaborated with Marketing and Training departments to create email and phone campaigns for marketing and selling both web-based and regional training classes to existing Abra customers.* Assigned to drive all existing customer training sales in North America for Sage Abra as a ‘team of one’ within the Customer Account Management team.* Recipient of the Sage Inner Circle (equivalent of President's Club) in 2008.

Tampa/St. Petersburg, Florida Area

* Assisted Regional Account Manager (South Central U.S.). * Prospected and qualified sales leads for the outside sales force to pursue for new business development.

Tampa/St. Petersburg, Florida Area

* Maintained multiple outbound/inbound call campaigns to potential customers of Sage Software as one of two District Sales Consultants nationwide (Western U.S.). * Conducted weekly follow-up with potential customers.* Demonstrated software capabilities, answered functionality and pricing questions, and captured feedback on software.* Prepared sales proposals on new product, following up on these proposals until the close of the sale.* Maintained contact with new customers to capture follow up sales opportunities for any additional required product training.* Worked concurrently on regional sales training campaigns for existing customers.

Tampa/St. Petersburg, Florida Area

Repair parts and production tooling distributorship, with focus on customers primarily in the manufacturing, military, aerospace, and medical fields. Responsibilities covered everything from Administration, Accounts Payable/Receivable, Payroll, Shipping/Receiving, to Purchasing, Telephone Sales, Customer Service and Inside Sales.Twenty years experience in the Production Machining/Screw Machining industry, with business in seven Southeastern states, (including Florida). As General Manager, I integrated business computing to streamline our systems. Managed both internal office employees, as well as outside sales representatives in the Southeastern U.S.

Tampa/St. Petersburg, Florida Area

I conducted research, using existing resumes, available software, the telephone and the Internet, to locate sites nationwide where a specific computer platform (Tandem) was in use. It was then my job to contact IT professionals at these locations and conduct introductory interviews and request resumes from these individuals. This information I would then provide to our sales representatives who would then offer these same IT professionals employment, based upon their knowledge and experience, as NACS associates at client sites nationwide.