• Oversaw the end-to-end delivery practice, engaging with Directors and project teams to provide strategic design guidance, nurture client relationships, and drive success across 25+ concurrent e-commerce and website builds.• Mentored and empowered a team of 5 Producers and Senior Project Managers with training in Agile methodologies, enabling them to manage projects across 6 to 8 clients each.• Conducted and advised recruiting efforts for 40% of hires, ensuring top talent acquisition across Director, Senior, and mid-level positions.• Drove technology implementation and QA strategies, resulting in the successful completion and launch of 30+ brand and web experiences annually.• Engineered continuous process enhancements by refining delivery methods, conducting Scrum training, and leading team education initiatives for 35+ employees.• Defined annual company objectives as a part of the Executive Leadership Team, creating key goals to promote organizational and cultural growth.• Facilitated retrospectives with project teams to reflect on successes and uncover areas for improvement, using findings to drive innovation in delivery process strategy.• Cultivated key tech partnerships that unlocked new business leads, established the agency as a preferred Shopify Plus Solutions Partner and Ordergroove Select Partner, and secured a partner-driven revenue stream.

• Formulated and steered a delivery strategy that contributed to 40% year-over-year revenue growth while leading and scaling the Operations team from 2 to 5 Senior Project Managers.• Identified and proactively addressed project and account management challenges, driving key production initiatives to success across all projects.• Designed and maintained reporting tools and metrics to monitor project health, delivery timelines, and team performance.• Directed an internal development team of 8 individuals, offering strategic guidance for technology implementation and functionality while overseeing progress throughout the development lifecycle.• Engaged closely with the Business Development team, supporting client discovery and providing cross-disciplinary expertise for project scoping and SOW development.

• Orchestrated seamless planning, execution, and deployment of up to 15 projects at once, facilitating collaboration among creative, technical, and external partner teams as the sole Producer.• Maintained direct communication channels with client stakeholders, steering relationships and adeptly managing feedback loops and task prioritization for a team of 20+ resources.• Streamlined communication and documentation processes for capturing business requirements and developing detailed work plans, enabling efficient information flow between design teams and clients.• Established a reputation for excellence and reliability among clients by consistently delivering well-organized projects of exceptional quality.

• Ensured top-tier creative deliverables aligned seamlessly with project objectives and drove impactful results for diverse clients, spanning startups to enterprise-level organizations.• Guided creative concept development and provided art direction for print and digital projects, driving creative innovation and visual excellence in all deliverables.• Built meticulous budgets and project schedules while ensuring clear communication of tasks and milestones to internal teams and stakeholders.• Cultivated and maintained pivotal relationships with external services, effectively managing virtual teams and clients for collaborative success.

• Oversaw strategy, content creation, and release planning for diverse print and digital marketing collateral across 10 digital transformation industry verticals, fostering seamless collaboration between product development, sales, and marketing teams.• Crafted website design, development, and SEO strategies that drove lead generation and enhanced the user experience, yielding a 30% increase in website traffic and a 25% rise in average session duration.• Implemented data-driven optimizations and content strategies that resulted in a 20% increase in click-through rates across digital campaigns.• Automated the inbound marketing funnel and introduced process improvements that streamlined workflows and boosted team productivity, leading to a 50% reduction in campaign execution time.

• Led concept development and production of websites, apps, games, and interactive AR and VR experiences for globally recognized brands, acquiring 2 new clients and generating $1 million in new project revenue during the initial fiscal year in the role of Producer.• Directed end-to-end work pipelines encompassing creative and development disciplines, orchestrating teams of up to 15 employees per project.• Supervised design and art production, guiding multiple teams of designers and illustrators as a Creative Director.

• Managed simultaneous projects as the lead designer for diverse digital experiences, creating concept sketches, wireframes, UX and UI flows, and production-ready designs.• Upheld a meticulous balance between artistic vision and practical implementation, contributing to the successful delivery of immersive digital experiences across multiple platforms.• Prioritized project deliverables to preserve scope and adhere to timelines, ensuring projects remained on schedule and aligned with objectives.

• Developed and taught an upper-division curriculum covering responsive, mobile-first web design and development that supported students of all skill levels in an inclusive learning environment.• Instructed students in leveraging segmentations, personas, user psychology, and design principles to construct refined UX and UI strategies.• Equipped students with hands-on experience in advanced Photoshop techniques and HTML and CSS development, bridging theory with real-world scenarios to hone skills through practical application.