James Yates Email & Phone Number

▪ Universal Business Systems merged with Distribution One July 2021.▪ Distribution One was acquired by Advantive July 2022.▪ Continued performing the role of System Engineer during my time with Distribution One and Advantive in the same capacity as in my prior position with Universal Business Systems.

Lead member of a Managed Services and Hosting team responsible for maintaining our corporate and customer ERP system infrastructure consisting of over 120 customer hosted and on premises server, network and peripheral environments.Responsible for requirements analysis, design, development and updating of VMware ESXi Linux and Windows templates used to quickly deploy our ERP SAAS system solution. MySQL, Apache webserver, Optio DCS/ECI/OTIS software forms processing, Xinetd socket services, Sendmail, bash scripted automation, CUPS, Samba, Windows print services, IIS, .Net framework, SQL server are all part of the solution. Coding skills: Bash Perl Python Awk Expect Optio DCL ZPL IPL Unibasic DL4 GIT Operating Systems: Redhat Linux CentOS Ubuntu Sco Unix 5.04-5.07 Sco Unixware AIX 5.x Windows Server 2003-2019 VMware ESXi Router/Firewall: Sonicwall/Cisco/Juniper Backup: Veeam BackupEdge Rsync CarboniteSuccessfully handled an extremely diverse, daily work demand which included migrating ERP systems to new hosting environments, resolving PCI compliance issues and system performance issues, filesystem management, forms processing, backup, resolving email delivery and configuration issues, peripheral device issues, WAN communications, firewall, VPN, DNS and other network issues along with quoting licensing, server upgrade, hosting and managed services solutions.Developed an SAAS solution which allowed the deployment of our ERP software on virtualized, secure, cloud based servers. 60% of our installed base of ERP software customers migrated to this solution from existing on premise solutions, shaving costs dramatically while increasing continuity of service and simplifying system administration.

Managed team of technicians, hardware acquisition and maintenance contracts, ERP system hardwaredeployments, backup solution and monitoring, serial and network cable installations, serial multiplexerinstallation/problem resolution/board repair, fiber and synchronous serial site to site communications,serial terminal and printer installation and service, system board, printer and dumb terminal electroniccomponent repair, line printer hardware mechanism repair. Manage and participate in daily onsitehardware and system issue service calls. Sco Unix/AIX operating system installation. Sco UnixOperating system tuning. Backup solution and hardware maintenance. ERP/FAX/Email/CIFS softwaresolution installation and deployment. Overall - service and locally or remotely manage over a 100installed ERP systems hardware/ERP software solutions, onsite and remote at locations all over the US.