James Frey Email & Phone Number

St Louis, Missouri, United States

IT Product Manager for a globally scaled customer experience authenticated platform. Deliver on business strategy and build or enhance our platform to meet global needs.

St Louis, Missouri, United States

Designed and iterated manual and automated testing strategies to ensure on-time deployment of code written for authenticated customer experiences.Partnered with developers and business partners to create a robust entitlements system that would allow the right amount of access to resources in a simple and globally scalable product platform. Launched a variety of authenticated experiences that met business needs for theming, branding, and language needs.Integrated with key monitoring and analytics tools to ensure site uptime and resourceful problem solving. Communicated our platform vision, goals, and processes through site documentation, video tutorials, and in-person and online presentations.

Creve Coeur, Mo

Supported leadership with training on Skype for Business best practices. Wrote, organized and delivered communications on an individual, department, and company wide scale related to the deployment of Office 365 and its features. Collaborated with project managers to identify key deliverables, timelines, and events relevant to the user experience. • Trained and supported executive-level integration team on Skype for Business uses. • Tested and documented Identity Management iOS and Android App designed for a simple account unlock, password change, and forgotten password experience. • Transformed internal IT help page with updated content and a user-centric design philosophy. • Translated key aspects of IT software into digestible points valuable to a user’s workflow. • Exercised multiple avenues of communication including Yammer, email, and printable content. • Delivered online and in-person training on all aspects of Office 365.• Tracked delivery lists to reduce or eliminate excess communications.• Emphasized role-based value-added features in Office 365 to increase adoption.

Fenton, Mo

¬Coordinator of all instructor development for the facility of 70 and customer base of 400-500 adult learners all equipped with mobile iOS devices. Effectively assess needs of business and create innovative solutions to close any skills gaps. Managed campus network including addressing client concerns involving iOS, Android, PC, and Mac hardware and software concerns. Addressed wireless connectivity concerns and increased technology awareness on campus through regular seminars held with clients on the best uses of technology available on campus. • Assessed and documented student security practices and then implemented student training leading to increased security awareness for clients and staff. • Worked collaboratively with central IT services and executive management to address network concerns due to campus growth and increased throughput. • Collected and documented technical information on LAN, iOS, Android, and mobile issues using ServiceNow as part of root cause analysis in wireless networking issues.• Planned and executed installation of classroom Apple TVs which included VLAN port configuration for campus switches, device setup, user guide creation, and end user training leading to an 85% increase in classroom iPad adoption. • Implemented vision and procedures for recording course lectures uploading them to cloud services for storage, sharing for authorized clients increasing retention for all associated programs.• Consulted with Apple and other campuses to facilitate technology implementation projects and reduce client calls to Apple for technology support. • Provided continuing education, oversaw and evaluated instructors, and improved technology use by enhancing new faculty training, creating user guides, optimized monthly campus trainings, and online reference materials using platforms such as eCollege, iTunes U, Zoom, and Adobe Captivate.

Fenton, Missouri

Developed lesson plans, evaluations, and an online hybrid classroom format supporting an activity based flipped classroom experience to increase client satisfaction and deliver exceptional customer service. Mentoring other instructors led to increased classroom engagement, flipped modeling, and client retention and satisfaction. Consistently scored exceptionally well on class surveys and observations with an average score of 4.5/5.Classes Taught:Advanced SpreadsheetsAdvanced Word ProcessingComposition I & IIIntroduction to LiteratureFundamentals of English

Fenton, Missouri

Keep an engaging classroom experience while leveraging technology to enhance student outcomes. Courses taught:Composition I & IIIntroduction to LiteratureWorld LiteratureProfessional DevelopmentAdvanced SpreadsheetsDatabase ApplicationsAdvanced Word Processing

St. Charles, Missouri

Delivered exceptional customer service through transactions and new account requests, referring customers to additional services as it fit customer needs.Designed and implemented a record retention system that kept records on site for the duration of their business use resulting in elimination of off-site document retention costs.Coordinated fraud investigations between departments for clients whose accounts were compromised.

Master Of Science (M.S.), Information Systems, 4.0

Course Highlights Human-Computer Interaction | Study of effective and productive interfaces Networks Operation Management | Planning.

Master Of Fine Arts (M.F.A.), Writing, 4.0

Bachelor Of Arts (B.A.), English Studies, 3.2