James Nash Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

As a Senior Account Manager I have progressed through the sales performance stages quickly at Softcat by becoming a consistently high performer across all KPI's. I am able to pass this success onto not only the people in my team but others across all of Softcat. This knowledge sharing has resulted in my alignment toone of the key pillars in Softcat 'Performance'. I am responsible for all things performance related in the Birmingham office. I have lead some key initiatives whilst in this role which has helped increase key metrics of sales people, reduce complexity when working with our vendors and grow our customer satisfaction score.

Birmingham, England, United Kingdom

As a Deputy Team Leader at Softcat, I am at the forefront of driving operational excellence and team success within a dynamic and customer-focused IT solutions environment. In this leadership role, I contribute to the efficient management and development of a high-performing team, supporting the Team Leader in achieving organisational goals and fostering the Softcat culture. Key Achievements and Responsibilities:Leadership and Mentorship:Provide strong leadership and mentorship to team members, contributing to their professional growth and development.Act as a role model, building a positive work environment that encourages collaboration and honesty for all to succeed.Operational Excellence:Collaborate with the Team Leader in overseeing day-to-day activities, including task allocation, workload management, and KPI/Target performance for all individuals and collectively as a team.Customer Engagement:Maintain a customer-centric approach, addressing inquiries and concerns with professionalism and efficiency. Uphold Softcat's commitment to delivering exceptional service and customer satisfaction.Problem Resolution:Act as a point of contact for escalated issues, utilising strong problem-solving skills to provide effective and timely solutions.Performance Monitoring:Contribute to performance assessments and evaluations, providing constructive feedback to support individual and team improvement.Assist in identifying opportunities for skill enhancement and professional development.Training and Development:Implement and deliver training programs to enhance the skills and knowledge of team members.Skills and Attributes:Strong leadership and interpersonal skills.Exceptional organisational and multitasking abilities.Customer-focused mindset with a commitment to delivering high-quality service.Proficient in navigating a fast-paced and dynamic work environment.

Birmingham, England, United Kingdom

As an SDP manager it was my role to grow and nurture new talent within the Birmingham Office. My first role into management at Softcat saw me take responsibility in interviewing potential new candidates. Once new recruits joined Softcat I was responsible for training them through a 6-12 month development process, building their core sales skills and assisting them to hit KPI's and targets.I always provided a positive and supportive environment for my team to maximise their potential and ultimately end up progressing off of SDP and into one of our core corporate sales teams.

Birmingham, England, United Kingdom

Softcat provide corporate and public sector businesses with Modern Workspace, Datacentre Infrastructure, Networking and Security solutions where in the cloud or on premise. Our internal resources can help design, deliver and provide ongoing support across all the main areas of organisations IT infrastructure. Softcat hold top tier accreditation's with all major IT vendors and our experience is underlined with prestigious industry awards from these vendors alongside CRN's reseller of the year 3 years running. Softcat is know in the industry for it's outstanding employee satisfaction and world-class customer service. Our UK best workplace award and 96% customer satisfaction highlight the importance of this to our customers and employees. As an account manager at Softcat I am the primary contact between my customers and Softcat. My role is to understand customers challenges and vision to help advise and implement the best fit technologies and services to reduce risk, increase efficiency and maximise investment.

Banbury, England, United Kingdom

Christchurch, England, United Kingdom

Stratford-Upon-Avon, Warwickshire, United Kingdom

Becoming the highest performing sales agent under Shell Energy by switching customers over for Electricity, Gas, Broadband and Phone.

Stratford-Upon-Avon

I started in the Virgin Media campaign as an inbound call agent, my role was to advise, negotiate and ultimately retain every customer I spoke to using exceptional customer service skills. I established myself quickly and within a month had the highest retention rate. As result of my performance I moved to an outbound call team where our goal was to save customers who had already left us, negotiating a new price, offering first time resolutions and taking ownership of every customers needs to ensure they stayed at Virgin. Immediately I was out performing my peers and targets set for me by management. Achieving high number of sales consistently with a high retention save percentage of above 70%.

Watford, United Kingdom

After 1 month of training and a month of exceeding targets I gained my first promotion within the business structure. My role as accounts manager was to teach, train and manage a team of 5 people to achieve band excel their own sales performances and targets. Within my time in this role I undertook 28 interviews, 14 new starts and promoted 2 to accounts manager.

Watford, United Kingdom

Entry level sales and marketing for a variety of campaigns including NSPCC, NDCS, Battersea, First Utility. B2C residential campaign based in and around north London.

Bournemouth, United Kingdom

Having started this role when I was 16, I developed a great understanding for excellent customer service, product knowledge and the retail industry. Over the 4 years I worked in a variety of different departments. Checkouts, Gardening, Building and Tradepoint. By working on different departments I developed a vast amount of transferable skills such as ordering on SAP systems and using CMR programs. Towards the end I started to take on extra responsibilities such as running the department on weekends to allow my manager and supervisor to have the time off they required, I planned rotas, priorities and dedicated work loads so that everything was completed to a high standard.

Bachelor Of Science - Bs, Sport Management, First Class

Activities and Societies: Modules: Financial accounting, Financial appraisal, Sports Marketing, Consumer Cultures, Events Management.

A Levels, Biology, Chemistry, Geography & Sport, Abca*

Gcse’S, 14 Gcse’S Including Maths & English, 14 A*-C