James O'Neill Email & Phone Number

CORE SKILLS: Strategic/Enterprise Account Management • Sales Support • Key Customer Support • Customer Engagement • Relationship Management • Customer SuccessPROFESSIONAL PROFILEI am a business operations professional w/two-plus years of experience providing customer support on a complex technical product coupled with an additional two-plus years in operations with a title company. Throughout my career, I have been adept at working autonomously & as a member of a team providing user support on high-value client engagements, including troubleshooting issues & providing back-office assistance to the field sales force. I pride myself on being a strong thinker-planner-doer confident & comfortable as a working leader—learning new tools, technology and customers quickly.I am in transition & would be eager to earn a new challenge valuing credibility, communications skills, a strong work ethic, personal accountability & leadership potential. The best way to connect is via LinkedIn/email.BUSINESS SKILLS◉ Client/customer support…adding value by demonstrating an understanding of the importance of the sales process & the imperative to provide excellent client support.◉ Client service excellence…direct experience providing exemplary front-line customer care & problem-solving at 2 best-in-class companies—Kodak & Wegmans.◉ Collaboration/team skills…demonstrating dedication in coaching as a role model/team leader providing motivational leadership, goal setting, collaboration & peer support.◉ Planning, scheduling & organizing…maximizing/budgeting the value of limited time against virtually unlimited needs, multiple objectives, deadlines & diverse stakeholder requirements.◉ Research, analysis & reporting…gathering information, evaluating data, formulating conclusions, writing & compiling reports, & accurately proofreading materials.SELECT CRITICAL CONTRIBUTIONSRelationships. Recognized by clients & internal customers for personal effectiveness on the job—frequently earning an “attaboy” from partners.Recognition. Honored as “Employee of the Month” for Apr 2017—an honor for exceeding production requirements by as much as 20% per wk.Special projects. Updated and improved the company’s contact files for municipalities—an effort that improved communication efficiency.Situational leadership. Working as a team member, readied a key football player to assume a starting position in the face of an unforeseen injury to primary player.Strategy development. Implemented important offensive strategies that led to the team earning its first NCAA playoff win in 10 yrs.

Listed skills include Planning And Scheduling, Research Analysis, Team Skills, Customer Care, and 3 others.

• 

  State University Of New York College At Brockport

  English Language And Literature, General