James Reid Email & Phone Number

Atlanta, Georgia, United States

Atlanta Division - South

Dallas Georgia

• Responsible for complete Profit & Loss (P&L) of a $4M bowling / dining / bar / family entertainment center.
• Customer – Exceeded Customer expectations while managing corporate events for fortune 500 companies resulting in 75+% repeat business.
• Revenue – Grew overall sales by $147K. Enhanced arcade area resulting in 12% sales growth YOY.
• Cost - Optimized labor consistent with revenue /demand fluctuations. Reduced variable costs by 4.6% YOY.
• Leadership - Mentored multiple-level team of 75+ associates. Recruited, developed, and energized team resulting in 50% turnover reduction.
• Compliance – Enforced regulatory ordinances and cultivated safety culture resulting in “A” rating from Board of Health and zero lost time accidents.

• Directed all operational aspects for Malibu Grand Prix and Mountasia Family Fun Entertainment Centers
• Created innovative sales and marketing programs increasing overall revenue by $500K. Crafted relationships with local hotels and county government visitor centers to increase SMERF revenues by 17%.
• Drove $150K of capital improvement projects with 100% schedule and cost adherence.
• Developed & executed budgets for multiple locations with annual revenues of 3.1 million. Exceeded budget expectations of costs of goods, labor and facility supplies by 10%.
• Created best practices training programs to ensure the safety of guests and employees resulting in $100K reduction in liability claims.

Hartford, Connecticut Area And Charlotte Metro Area

• Ensured delivery of an exceptional guest experience by passionately leading a team of 55 associates at $8M movie theatre facilities.
• Improved 100K sq. ft. facility in areas of cleanliness, safety, repair standards resulting in Outstanding audit score of 96%
• Increased concession sales by 17 cents per patron generating $92K incremental revenue in 2014.
• Exceeded company goals during launch of AMC Stubs membership program by 2000 memberships, resulting in 68% improvement in Customer patronage recurrence.
• Shattered Operating Cash Flow (OCF) goal by $300k by evolving operating plans based on dynamic business conditions.

Greater Atlanta Area

• Developed excellent rapport with associates and Customers resulting in national top customer service award (Guest First) award in 2006
• Spearhead inventory optimization initiative resulting in 12% reduction in slow moving products and 98+% physical stocking accuracy.
• Leadership potential recognized by special bubble assignment. Managed $30K recruiting budget in Washington, DC market resulting in flawless launch of new $20MM facility.

Greater Atlanta Area

Operations Manager focused on day to day operations. Provide direction and support to team members. Provide Human Capital support including interviewing, hiring and training processes. Make weekly business plans including staff schedule of 50 associates based on weekly business planned projections.

Greater Atlanta Area And Charlotte Metro Area

General Manager leading muti-unit location sites. Strong emphaysis on the ability to provide direction and leadership to interchanging teams at both locations.

Business Administration And Management, General

Core Classes, Business Administration And Management, General