Scott Palmer Email & Phone Number

Bend, Or, Us

Bend, Oregon, United States

Lead and motivate a team of experienced professionals to deliver over $200,000,000 in annual technology solutions to enable continuous banking access for 70+ million global customers.Provided leadership and matrix management to over 200+ globally distributed scrum teams delivering client implementations across 400+ applications and 59 lines of business solving complex business problems with innovative technology solutions.Achieved a 93% average customer satisfaction score over 500+ projects across 24 consecutive quarters synthesizing feedback and turning it into action plans to address gaps as needed.Implemented a $10,000,000,000 COVID-19 Paycheck Protection Program Loan Forgiveness solution managing multiple product teams simultaneously without compromise to timelines or quality.Saved $40,000,000 annually by streamlining technology risk management controls, driving alignment and consensus among stakeholders, and increasing operational efficiencies.Successfully rolled out core ITIL/ITSM functions covering over 2,000,000 CMDB assets to over 3,000technology users as the ServiceNow Program Manager, optimizing operational effectiveness.Managed business resiliency function for over 7,500 staff, including planning, execution, and real event response management leveraging excellent management skills and operational rigor.Managed teams across the United States and launched teams in India, overseeing a transition to cost-effective outsourcing models with contractors and offshore teams for operational activities.

Charlottesville, Virginia Area

Led a 100+ person agile software organization delivering cloud-based digital publishing platforms serving as a member of the leadership team accountable for IT strategy and operations.Data-driven executive responsible for $20,000,000 profit and loss (P&L).Delivered platform solutions for major clients including the American Medical Association and McGraw-Hill Education, communicating effectively with internal and external stakeholders.Maintained 24/7/365 data center operations with over 99.9% uptime.Established partnerships with Google Scholar & Microsoft Academic Search.

Charlottesville, Virginia Area

Managed a team of 70 with a $15,000,000 annual budget.Launched eCommerce solution generating $200,000,000 in annual revenue.Delivered ERP, CRM, HCM, Legal, FP&A, Content Management, and Marketing solutions.Established an executive steering committee and Agile Program Management office.Created a high-performing team increasing employee satisfaction and program quality.Successfully managed annual technology audit and PCI compliance.

Santa Monica, California

Calabasas, California

Sunnyvale, California

Sunnyvale, California

Calgary, Alberta

Ba, Political Science

Leadership Development Program