Jamie Wright Email & Phone Number

Waterloo, Ia

Manage and administer Online booking tool sites in Concur and Deem sites. Reinforce Customer Vendor discounts in Online Tools. Liason with team to provide best practice and driven results opportunities for our customers both external and internal. Out-of-the Box solutions for our customers due to my knowledge of process and workflow via online tools, and/or contract requirements Facilitate implementations for new customers to ensure all expectations are exceeded, not only with online tools but with all travel business needs. Developing strategic program initiatives. for customer growth and retentiondevelop guidelines and use problem solving analysis to provide excellent conflict resolutions. Recommend products and services to enhance customer experience

Manage and administer to over 100 customer sites in Concur online travel booking tool. Manage and administor to multiple customer sites in Certify online travel booking tool.Reinforce Customer Vendor discounts in Online Tools. Liason with internal team members to best practice/benchmark and driven results opportunities for our customers. Out-of-the Box solutions for our customers due to my knowledge of process and workflow via online tools, and/or contract requirements Lead implementations for new customers to ensure all expectations are exceeded, not only with online tools but with all travel business needs. Developing strategic program initiatives. for customer growth and retentiondevelop guidelines and use problem solving analysis to provide excellent conflict resolutions. Recommend products and services to enhance customer experience Recommend Contract renegotation based on cost-benefit analysis

Boise, Id

Boise, Id

Utilized knowledge of travel reservation systems to streamline use of GDSX solutions in mid office programs.. Implement changes to mid-office programs to create more user friendly interface for travel agents. Analyze quantitative data to improve and streamline service level agreements with corporate customers.

Facilitate centralized online portal and service center for reporting HR-related issues, answering HR-related questions regarding benefits, 01K , time off, and TRAIN program. Performing HR transactions, and requesting HR services. Ensure Service Level Agreements are met, actively monitor service level performance, and drive continuous improvement of timely acknowledgment of calls. Increase capability of self-service options, and improve first-call resolutionAchievements• Reorganization of processes to streamline service delivery and documentation for Customer Service Center. • Technical Writing of Standards of Operations, including the consolidation of this information into process areas.

Use advanced systems knowledge to streamline management of incoming travel reservation requests. Arrange complex global travel arrangements for Micron employees. Collaborate cost savings analysis with customer preference to deploy a mutually beneficial experience and savings of $400,000 annually. Assist in system management of online booking tool and script writing that is used in the Apollo travel computer system. Manage global travel policy for company with travel volume of $22 million in T & E. Perform weekly ARC reconciliation. Achievements • Create communications from the travel department to its customers, • Project planning and execution, including the design, negotiation and implementation of discount hotel program for hotels in US and Puerto Rico. The annual hotel program results in a savings of approximately $400,000 per year. • Assist in implementation and management of corporate travel program, involving design and delivery of global travel policy, ensuring policy compliance, managing vendor relationships, cost/benefit analysis, analyzing program impact/results, and managing traveler safety and security. • Assist in implementation and execution of Corporate inititiatives including• Concur Online Booking System• BCD Travel Management Company

Sales of luxury travel arrangements to high end clientele totally sales annually of $1M. Conflict resolution facilitating a cohesive ending to dispute to benefit both the customer and the company’s interests .Managed corporate travel arrangements for small companies of $250,000 or less in travel spend. Managed Travel Academy.Achievements • Design and implementation of instruction plan to reinforce class curriculum of Global Travel Academy. • Coach and mentor to Travel Academy students. • Used research strengths and resources to find best solution for customer expectations.

Tourism And Travel Services Management, 3.8 Gpa

Education record