Jamie E. Email & Phone Number

• Write documentation that helps nonprofits manage donor relationships, volunteer events, and fundraising.
• Manage multiple competing priorities as the sole technical writer in a high-growth, late-stage startup.
• Manage monthly documentation releases for three SaaS platforms.
• Write UX text based on Google Material Design principles and collaborate with UX designers in Figma.
• Attend sprint reviews and demos, read product briefs and Jira user stories, interview SMEs, and… Show more
• Attend sprint reviews and demos, read product briefs and Jira user stories, interview SMEs, and access QA environments.

Seattle, Washington, United States

• Wrote Help topics, knowledge base articles, release notes, and training materials to help IT professionals understand how to secure a company network.
• Documented SaaS products, web-based software, desktop software, and a command line interface in an Agile environment.
• Collaborated with engineers, product managers, QA testers, and customer support technicians to gather technical details and coordinate documentation reviews.
• Communicated with UX designers in Figma to suggest user… Show more
• Communicated with UX designers in Figma to suggest user interface text.
• Attended weekly engineering meetings to track new user stories, enhancements, and bug fixes.

Seattle, WA

• Edited and published engineering documentation for Seattle's electric utility.
• Project managed two 500-page books with PDF and print outputs.
• Modernized publication design by creating a book cover template in Adobe InDesign.
• Redesigned the index for the warehouse catalog, a vital internal resource. Employees can now locate warehouse items faster and easier.
• Launched an email newsletter to share publication changes with staff.
• Comanaged the house style guide.

Seattle, WA

• Content Management:
• Managed an internal knowledge base of 3,500 articles that employees searched 1,500 times each month.
• Developed and successfully executed a plan to improve the knowledge base.
• Edited and published knowledge base articles that helped support engineers assist customers.Content Development:
• Edited and published internal knowledge base articles for support engineers on the Display Advertising team.
• Developed a team style guide.

Seattle, WA

• IT Manager, February 2012–October 2012 Systems Administrator, 2005–2012 IT Coordinator, 2003–2005
• Managed daily IT operations for the largest arts employer in Washington State, a 501(c)(3) nonprofit.
• Installed and maintained enterprise hardware and software—Dell servers, Mitel phone system equipment, Cisco routers and WLANs, Dell switches, SonicWALL firewalls, co-located web servers, server software, and desktop.
• Supported backend systems for Tessitura, a… Show more IT Manager, February 2012–October 2012 Systems Administrator, 2005–2012 IT Coordinator, 2003–2005
• Supported backend systems for Tessitura, a unified CRM platform for arts and culture nonprofits.
• Managed and rolled out hardware and software upgrades.

Seattle, WA

Helped plan and set up a temporary office network at One Reel’s Bumbershoot music festival, a 501(c)(3) nonprofit. Supported the staff by troubleshooting issues with Adobe Creative Suite, Microsoft Office, and Apple workstations.

Certificate, Editing

Developmental editing, copyediting, line editing, structural editing, and content editing

Certificate, Technical Writing And Editing

Ba, English With Honors

Activities and Societies: English Departmental Honors Program (independent study and thesis). Victorian Women Writers Project intern. IES.