Create an inclusive and safe community for residential students by managing front desk, verifying and welcoming residents and overseeing resident check-ins and check-outs. Communicate with residents and campus officials to help resolve resident related issues and address resident needs. Prepare multiple residence halls for short-term guests visiting campus during the summer conference season.

Communicated with constituents and directed them to the appropriate resources needed to address their concerns. Also, organized and maintained database of constituent voicemails used to connect constituents to caseworkers. Researched various topics related to local issues to assist team in preparing for new initiatives, local meetings and events. As well as, facilitated in set up and greet attendees at events such as press releases and local meetings with constituents

Engaged with 100+ customers daily and addressed and resolved customer disputes to improve customer relations. Trained and mentored new employees on company policies and procedures to ensure a productive and substantial work environment. Assisted with sales support including processing returns, making changes to orders, and managing expectations to ensure customer satisfaction.