• Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives, and new-employee orientation.• Created and managed a compensation strategy, and pay for performance program, for all employees, based on market research and pay surveys, to support a high-performance culture. • Developed training and performance management programs for leaders, managers, and associates to ensure all employees understand their job responsibilities and can successfully achieve business objectives• Created and manage a compensation strategy, and pay for performance program, for all employees, based on market research and pay surveys, to support a high-performance culture. • Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information. Assists in the development and implementation of personnel policies and procedures. • Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security. Benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, and employment law compliance.

• Provided direction and support to management regarding policies and procedures and collaboration on collective bargaining agreements• Partnered with and served as a resource to employees, to promote and maintain positive employee relations with management and Human Resources departments. • Cultivated community partnerships for greater access to care for underserved populations in urban communities. • Increased patient access to care and developed solid contractual agreements with major insurance carriers for OB/Gyn and surgical procedures.

• Created specific business plans in support of HR-related goals that met, or exceeded department needs, addressed department weaknesses, and capitalized on team strengths. • Provided guidance and advice addressing issues pertaining to performance, management, employee relations, training and other aspects of Human Resources. • Developed interal facility & program processes to ensure optimal patient care, increase treatment efficacy, counselor/patient confidentiality, program safety , HIPAA compliance and business revenue.• Prepared presentations for respective client groups and organizations, and followed up with leadership regarding the status and progress of their HR business plans. • Proactively identified, managed and facilitated the equitable resolutions of job-related complaints and concerns.