Ján Mokoš Email & Phone Number

Slovak Republic

- managing and developing vision of call centre unit in Mafra Slovakia group- leading team of agents, setting project structure , supervising day-to-day operations- acquiring new customers and relationship management of existing ones- managing the budget of the department, achieving unit KPI's and reporting to CEO- cooperation with internal marketing and retention team- creating telemarketing campaigns, procedures and standards and meeting client's needs

Bratislava

- developing existing sales with assigned account base (internal and external customers)- focusing on acquiring new clients (telco, insurance, banking and FMCG industry)- relationship management of existing ones- market research and identification of business opportunities- reporting to call centre director

Bratislava, Bratislava Region, Slovak Republic

- import of(Japanese) diapers Moony Air Fit/ Nepia, solid knowledge of import procedure and customs- relationship management with overseas vendors- eshop configuration, design / idea / webshop identity- #category management #packaging #customercare- development of distribution & marketing channels - marketing cooperation with key manages of maternity hospitals, health insurance companies, baby centres, influencers

Bratislava

Independent consulting company specialised in customer care and sales development activities. Delivering to our clients new ideas how should it work in a different way. We are cooperating with independent consultants with significant experience from #telco, #utilities and #eCommerce field.The key segments we are specialised in:- customer care (call centre activities)- sales force, alternative sales channels (d2d, telesales)- FMCG- eCommerce

Slovak Republic

- cooperation with other executive members- responsible for the launch of the strong customer oriented Family project - Electronic Location Assistant (ELA)- tight cooperation with IT vendor and license owner- setting Sales and Business development strategy- development of indirect sales channels, alternative channels such as. municipal partners or telco/utility providers- launch of the product in O2 Slovakia selected branch

- offering outsourcing of contact centre service- conversion of in-house contact centres to outsourced ones, B2B- multichannel solutions via inbound, outbound, sms/emailing, direct mailing activities.- searching for new opportunities and market research- leading team of responsible project managers Main clients/industries: Electronic Toll System - full implementation of call center (inbound, outbound), integration of cust.care/billing/enforcement process to external… Show more - offering outsourcing of contact centre service- conversion of in-house contact centres to outsourced ones, B2B- multichannel solutions via inbound, outbound, sms/emailing, direct mailing activities.- searching for new opportunities and market research- leading team of responsible project managers Main clients/industries: Electronic Toll System - full implementation of call center (inbound, outbound), integration of cust.care/billing/enforcement process to external call center member team. Banks/Insurance companies: mBank, Genertel, Generali and Zuno BankTelco: O2 Slovakia, Vodafone CZ, Slovak Telecom Show less

Bratislava

- contracting external d2d, telesales and other alternative sales channel partners- process management - ensuring communication with B2B partners - field resellers and through several internal departments: ecommerce, marketing, customer care, logistics, legal, finance and marketing)- salesforce management /day-to-day communication with local teamleaders/ - searching for business opportunities and helping to develop alternative sales channel of telco company-… Show more - contracting external d2d, telesales and other alternative sales channel partners- process management - ensuring communication with B2B partners - field resellers and through several internal departments: ecommerce, marketing, customer care, logistics, legal, finance and marketing)- salesforce management /day-to-day communication with local teamleaders/ - searching for business opportunities and helping to develop alternative sales channel of telco company- following innovative trends, design elements for the implementation of the strategy of alternative sales channel- being a part of customer care/distribution/logistic/sales working groups Show less

- participating on a company's sales strategy /new trends and product proposition/- acquisition of new customers (telco, insurance and banking, industry)- setup and process management including communication with purchasing and legal departments and business owners)- relationship management with existing customers- country management activities (Czech rep, Romania, Moldova)Major clients: WiMax Telecom, Telefónica O2, Swan, Slovanet

Ing., Economics

First Certificate In English, Cambridge Certificate, English Language And Literature, General, Upper Intermediate

First Certificate in English, Cambridge Certification