Chief of Staff for the Planning product business unit

- Led the product areas of Inventory Replenishment and Counting areas, including both par and perpetual. Oversaw 1 other PM while simultaneously working on a scrum team. - Planned the inventory roadmap for the areas of Par Inventory, Inventory Replenishment and Inventory Counting. Participated in discussions for the broader inventory roadmap with other key stakeholders in product management, development , and QA. - Engaged in discussions with key customers to understand their use cases and key requirements for them to go live. - Partnered with internal stakeholders such as implementation strategy, consultants, and engagement managers pre and post go live to understand and alleviate customer pain points. - Successfully delivered key feature releases in 2019-2020 for key healthcare customers to help drive more efficient processing in the area of par inventory. - Conducted monthly design partner calls with a focus group of customers to better grasp customer use cases to gather feature requirements. - Served as interim Product Operations Manager for the Spend Management Product organization, ensuring that the feature release process and project milestones were met.

- Successfully delivered Workday 29, 30, and 31 for Full Serial Control, Item Level Sourcing, Just in Time Replenishment, Liquidation of Requisition Commitments, and Barcode Scanning.- Collaborated with various cross teams and Inventory development teams to deliver barcode scanning of multi-attribute barcodes through the agile development cycle. - Participated in Feature Focus for Healthcare sessions, presenting on feature work completed and new features for the upcoming release to over 40 customers.- Co-presented with other Inventory Product Managers for two sessions at Workday Rising 2017 and 2018 for Inventory including leading the Inventory Deep Dive session with over 75 attendees.-

- Partnered with a scrum team to successfully deliver high quality features in Workday 25, 26, 27, and 28 which included implementing mobile inventory tasks on iOS and Android, physical inventory counts, global tracking and item substitution using agile methodologies- Participated in weekly story times, sprint planning, daily scrum, and other scrum ceremonies during each feature release.- Collaborated successfully across multiple Tools teams in conjunction to deliver mobile inventory tasks using the multiview container. - Managed Design Partner Group meetings with key customers and advocated for their use cases in feature work.

- Function as liaison between the ACS Telecom Division and application development team to improve business practices, streamlining processes through the use of an agile development method. Support business users in their use of the custom CRM tool, ACS Direct.- Spearhead the initiative from inception to implementation to rewrite the ACS Direct application from an Oracle SQL Server and Coldfusion 9.0 model to Microsoft SQL Server, ASP.NET MVC platform. Gathered business requirements for development. Performed QA testing, collaborating with internal international resources. Logged issues into Microsoft Team Foundation Server for issue management, collaborating with application development to determine issue severity. Facilitated user acceptance testing by coordinating with business stakeholders, internally as well as with our customer. Trained all end users in new processes prior to and after implementation.- Initiative increased productivity 50% by reducing the amount of double entry previously required by automating processes while also improving data integrity. Opened and resolved 70 issues within the first month of production go-live.- Participate in the hiring and training of three application developers.- Conduct presentations via teleconference for both internal and external users on the ACS Direct application, spanning over 150 users across the country.- Awarded to the Applied Computer Solutions President’s Club for 2012.

- Functioned as liaison between three distribution centers and system development team to improve business practices, streamlining processes through the use of an agile development method. Supported business users in their use of Retek Distribution Management (RDM) becoming a Subject Matter Expert via hands-on knowledge of the application. - Partnered with other business teams to successfully implement RDM into one distribution center by cleaning problem data prior to go live, resulting in a 20% increase in overall productivity. Provided onsite support during the transition and continued aiding users via phone and email.- Implemented Pick Director Voice Application into two distribution centers, improving warehouse productivity by 15%. Conducted user training and partnered with a third party to resolve system issues, minimizing ramifications in overall productivity. - Transferred business knowledge to CVS Pharmacy, ensuring a successful transition from Longs distribution systems to CVS Pharmacy distribution systems.- Gathered requirements from end users for system enhancements. Generated use case scenarios on system enhancements and executed test scripts prior to user review. Facilitated user acceptance testing by coordinating participation across three distribution centers. Trained end users in system enhancements to RDM and created user documentation on new processes. - Developed and updated Business Process Documentation for current practices by shadowing end users, resulting in 15 process documents, citing standard operating procedures. - Analyzed and identified defects negatively affecting the distribution centers such as flaws in the existing system causing inefficiencies in normal day to day activities. Communicated issues to the development team and documented findings into Mercury Quality Center database for reference.

- Oversaw the daily management of the warehouse and outbound departments. Provided functional leadership in the distribution center with a $13.4 million operational budget. - Supervised and developed the talent of 22 direct reports through cross training in other departments and expanding their problem solving skills to produce a highly functional team.- Increased overall distribution center productivity by 16% by partnering with other departments and sharing best demonstrated practices.- Co-lead the implementation of the new operating system, Warehouse Management Solutions (Manhattan Associates).- Assisted in managing the break-pack and inbound departments when needed and acted as a Point of Contact for the 3rd shift facilities operations department.