Robert Janicki Email & Phone Number

Wrocław, Woj. Dolnośląskie, Polska

Wrocław, Woj. Dolnośląskie, Polska

• Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained• Using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used• Researching technical and scientific phraseology to find the correct translation;• Proofreading and editing final translated versions• Providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word or excel document• Using the internet and email as research tools throughout the translation process;• Prioritizing work to meet deadlines• Consulting with experts in specialist areas

Wrocław, Woj. Dolnośląskie, Polska

• Providing support in terms of workforce/budget changes to program and project managers in US and other countries across the globe• Leading owners of 90+ apps in terms of ORI remediation for various different ORIs• SME for workforce process, acting as a point of contact, preparing the documentation and training the team• Acting as PMO Team Leader Deputy: leading the team, managing workload, assisting in hiring

Wrocław, Woj. Dolnośląskie, Polska

• Serving as point of contact for one of IBM customers (one of Nordic oil companies)• Management and coordination of service delivery, coordination of incoming requests• Coordination of solution delivery in case interruptions in service• Communication with account team and client regarding requests, expectations, priorities and quality• Building and maintaining relationship between account team, client and delivery team• Preparation and distribution of reports for client and account team• Handling of account documentation related to client contract / service delivery• Ensuring the delivery achieves customer expectations, SLAs and internal targets• Driving of quality and improvements in service

Wroclaw, Lower Silesian District, Poland

- Responsible for the BAU operations of 200 local IT support personnel working in 60 locations across EMEA- Working to create, update, and communicate changes regarding BAU processes and tooling- Responsible for creating regular and ad hoc operational metrics, and providing related analyses and summaries- Driving local teams to achieve KPI and CSAT targets, and initiating corrective actions as necessary- Combining operational and financial metrics to create utilization and performance reporting- Working with high-level technical support to help local IT support resolve issues- Preparing and delivering regular operational communications to affected community- Providing ad hoc support for major issues and projects that impact the local IT support environment

Wrocław, Woj. Dolnośląskie, Polska

Delivery Analyst • Creates defect prevention investigations and manages the investigation lifecycle• Directs Defect Prevention, RCA and process standardization across accounts • Preparation of reports for projected impact (before and after) of DPP investigation• Ensures weekly scorecards, RCA, KPI, PHI completed correctly and accurately• Under direction of Competency DA, creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems • Maintains interlock with the First Line Managers and pool accounts’ Deliver Portfolio Managers• Documentation of investigation and implementation plans to resolve issues • Determines if any solutions can be implemented and applicable to other accounts, pools, locations and centers – best practice sharing• Analyzes and interprets business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions which can be taken to management, customers• Tracks SLA metrics, Global GDF metrics, and Compliance metrics• Conducts statistical analysis on metrics and provide findings to First Line Managers and pool• Prepares metric updates for core management team• Supports First Line Manager’s Efficiency targets by driving and prioritizingDispatcher• Perform ticketing tools and mailbox monitoring• Lead escalation of high severity incidents• Ensure all work is entered into ticketing tools• Ensure all SLAs are met• Continually match workload and resource skill to optimize deliverable execution• Ensure team mailbox and queues are handled• Make recommendations to improve operations

Postgraduate Degree, Quality Management

Master Of Engineering - Meng, Biotechnology

Activities and Societies: Organic Chemistry Scientific Circle „OrgChem”