Jan Johnston Email & Phone Number

Sneads Ferry, NC, US

Santa Clara, CA, US

Redesigned and implemented ServiceNow's Authorized Training Program, launching the new Authorized Training Partner Program (ATP) as a stand-alone ServiceNow Partner Program. Developed the ATP Program to to meet ServiceNow's Training & Certification strategy for global customer training delivery, aligning the ATP Program to the strategic direction and.

Cary, NC, US

Led the transformation and implementation of product management frameworks, systems and processes, coordinating project management, product development, product marketing and operations. Responsible for development and implementation of process standards, and linking business process to enabling systems and tools. Ensure improved product investment.

Cary, NC, US

Drive development and implementation of strategic plans and initiatives, gather global business needs, and develop support processes providing portfolio and product lifecycle support, worldwide, across all product and solution lines of business. Develop portfolio support strategy, business rules to drive systems requirements for process automation, and.

Cary, NC, US

Extend Global Knowledge as the premier IBM Global Training Provider world wide through a network of capable and qualified partners. Developed and implemented a global partnering strategy for Global Knowledge and their aligned learning partners to support IBM Technical Training world wide. Manage global partner network to ensure compliance with IBM's.

Armonk, New York, NY, US

Provided program and strategy direction and expertise for training services delivery transformation for IBM Systems training in the United States. The transformation became the IBM Global Skills Initiative. Managed fundamental client-centric programs through transformational changes as new delivery strategies were implemented. Developed strategic programs.

Armonk, New York, NY, US

Functional management of a diverse team responsible for channel and direct sales, scheduling, and delivery of IBM Technical Training for Systems for the North America geography. IBM offers a comprehensive portfolio of technical training and education services designed for individuals, companies, and public organizations to acquire, maintain, and optimize.

Armonk, New York, NY, US

Strategy development for global sales enablement of hardware technical training. Program and process re-design for training partners delivering IBM training as well as business partners selling our training offerings. Development of processes to sell and deliver training across geographic borders, which has not been done before. Advise management and.

Armonk, New York, NY, US

Drove sales programs worldwide to achieve and exceed revenue targets. Developed processes to implement new and enhanced sales promotions and incentives to clients, IBM sales teams, and IBM Business Partners. Worked closely with marketing team to promote training offerings, develop messaging to instruct sales teams and IBM management on benefits of.

Armonk, New York, NY, US

Responsible for managing marketing budget for teams of marketing professionals supporting IBM Consultants & Integrators business parters. Provided advice and assistance regarding marketing budget to executive and financial teams. Implemented five private websites for global business partners, developing content management and e-relationship processes and.

Armonk, New York, NY, US

Responsible for developing and implementing a communications strategy to advertise the support capabilities and availability of Americas Technical Sales Support, fostering a sense of community across the organization and coordinating linkage within the larger, Global Technical Sales Support community.

Armonk, New York, NY, US

Planned and executed the Y2K Customer Service & Support projects as they pertained to call centers within IBM. Worked with call center teams to ensure disaster, backup and recovery processes and procedures existed and were tested for readiness. Developed processes for, and implemented Y2K HelpCenters in North America, and assisted with implementation in.

Armonk, New York, NY, US

Developed and implemented business processes in accordance with IBM’s strategy and blueprint for call center operations globally. Developed the first IBM Call Center Blueprint, providing operational strategy and guidelines to consolidated Call Centers across IBM Sales and Services.