Jared Becker Email & Phone Number

Houston, Texas Area

Standardized daily support tasks into configurable web forms, which allowed others to research issues and select actions, based on that research.Created processes for daily SQL transaction checks to ensure that all the inbound and outbound transactions were processed and responded to in a timely manner.Lead on office building move, datacenter move, and transition into VDI.Designed and designed a sales platform through MVC and a third-party telecom provider to allow automated customer enrollments over the phone, which tripled the enrollment volume.Created MVC site to house user reports to be selected using a drop down and connects through to SQL server to gather the necessary parameters for a given report and ensure they are supplied by the users.Worked closely with various business users such as accounting, sales, and operations while gathering requirements on projects and supplying quick and immediate feedback.Led development on several new market entry projects, which resulted in the successful integration of seven new markets in the span of a month.Selected and Implemented a helpdesk solution used both for IT as well as business usersConstructed SQL solutions such as: customer churn, collections, and customer service performance reports.Automated operational tasks for the purpose of quickly updating and creating monthly product pricing.

Houston, Texas Area

Lead web support transition from the legacy team to the current team, including the knowledge transfer and training from the legacy team to the newly structured team as well as setting up and leading a 24 hour support team structureManaged and coordinated team resources on various projects and tasks, including: scheduling, time, tasks, and workloadWorked closely with the development team to put in place a deployment plan for each project and each deployment weeklyOffered SharePoint administration for production environments as well as pre-production environmentsWork on project involving moving all of client Sharepoint 2007 websites to Sharepoint2010Configuration of Sharepoint 2010 in various environments.

Houston, Texas Area

Work with various teams in the company to help identify, outline, and solve web related issues.Work website support tickets.Help Design and implement a crm solution for our internal sales team.Write and maintain application which assigns custom email signatures to employees.

Houston, Texas Area

Support Day to day processes involving customer enrollments, file transfers, and system applications.Manage digital certificates for users between us and markets we sell in.Manage company email signaturesWork on projects to improve current processes either by automation or functional improvements.

•Analyze customer needs and desires involved with their potential purchase and provide a suggestion of housing options to fit their needs•Establish first contact with customers to obtain basic contact information•Provide an informative guide to the potential home buyer and establish reasons to choose a Contemporary Home

•Solved problems dealing with complicated customer issues, such as acting as a first contact for customers who had fraudulent activities on their account. •Prepared loan documents from origination to closing, maintained customer contacts via telephone, emails, or letters•Sold products such as checking accounts, savings accounts, CD accounts, and credit cards. Attended a special branch opening day to support the victims of Hurricane Katrina and provided them with a way to access their bank accounts on Sundays Recognized with customer service excellence and presented with employee of the month award five times