Jared Moss Email and Phone Number
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Senior Programs and Operations Leader with a strong track record of successfully streamlining operations, developing programming strategy, and delivering a diverse range of workplace services. Effectively managed business divisions and revenue centers with budgets ranging from $500K to $14MM. Skilled in balancing all elements of the Service-Profit Chain model--driving customer loyalty through employee satisfaction and engagement. Particular strengths in process improvement/development, cost optimization, and vendor/contract management.Operations Management•Established new operating procedures by thoughtfully mapping work streams to team member skill sets in service of increased operational efficiencies •Developed and implemented a new work-flow approach, using time and motion studies, software changes, and procedural modifications; generated 12.5% in YOY cost savings as a resultVendor/Contracts Management•Led process to change office supplies vendors at over 850 sites, including equipment transitioning and end-user support; saved the organization over $200K, annually•Streamlined several online procurement and purchasing tools with software management teams and vendors, resulting in increased end user satisfaction scoresFinancial Management•Prepared and managed operating budgets for P&L and Fee accounts; assisted in capital improvement planning/budgeting; Implemented inventory controls resulting in annual savings of ~15%•Leveraged operations data and product cost metrics to identify revenue growth and savings opportunities. Achieved a decrease of 35% in annual operating costs.Talent Leadership and Relationship Building•Developed high-performing teams by fostering collaborative work environments and driving an ownership-stake mentality; leveraged skills in coaching and mentoring to increase employee satisfaction•Generated 11% sales growth by increasing employee performance and engagement through work culture adjustments
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Workplace Experience Program LeadCbre May 2020 - PresentDallas, Tx, Us -
Head Of North America Workplace Services (Facilities Management)Wayfair Aug 2018 - Feb 2020Boston, Ma, UsOversaw building systems, life safety, and employee amenities at 11 corporate sites—1.6MM ft2 of total space-- through a team of 85 staff members, managers, and contractors. Directed the vision and customer experience strategy for 10,000+ internal customers nationwide. Managed key vendor relationships against associated SLAs and KPIs. • Operations Strategy: Improved operational efficiency by process-mapping workflow activities and establishing new operating procedures; implemented a workplace management system to augment operational controls• Team Leadership: Motivated a national team of managers to drive the focused mission of exceeding customer expectations; proactively sought opportunities to mentor staff, in service of performance development• Third Party Supplier Oversight: Negotiated new agreements and renegotiated expiring contracts, aligning terms and SLAs with organizational goals; managed and evaluated vendor performance to ensure compliance with service level agreements, financial expectations, and contractual terms -
Head Of General ServicesSantander Bank, N.A. Mar 2015 - Feb 2018Boston, Ma, Us• Procurement Management: Supported the work of internal clients by effectively managing the procurement process channels used for company-wide goods/services purchasing, improving the quality and efficiency of day-to-day operations• Contracts Management: Managed, monitored, and evaluated vendor performance to ensure conformity with organizational policies and contractual compliance of budgetary, contractual, and regulatory terms; fostered strong partnerships with suppliers to ensure high levels of attention and service quality; adjusted and implemented processes where compliance gaps exist • Cost Management: Evaluated vendor reporting against service observations and SLAs, guiding cost reductions and efficiency gains; collaborated with key internal stakeholders in the monitoring of supplier performance, pinpointing savings opportunities; prepared, analyzed, and managed operating budgets; assisted in capital improvement planning and budgeting• Supplier Sourcing: Conducted regular contract reviews to certify the efficiency and effectiveness of third-party suppliers; developed and executed RFPs with the procurement team at contract expiration or when service delivery was deemed inadequate• Special Projects: Managed executive-level and cross-functional initiatives, as needed (maintained relationships with: Real Estate/Lease Admin, HR, Facilities, Space Planning, Security, Corporate Insurance, Retail Teams, Corporate Social Responsibility) -
General Manager, Members Dining RoomUs House Of Representatives Sep 2009 - Aug 2013Washington, Dc, Us• Business Management: Directed all aspects including financial oversight, marketing strategy, procurement and vendor relations, human resources management, and customer relationship management systems• Project Management: Integrated sustainable operating practices by directing the green business certification process• Program Management: Stewarded a comprehensive workplace safety program, managing aspects such as: the workers' compensation claims process, audit and compliance administration, and development of staff training programs • Business Strategy: Re-engineered operational procedures and implemented staff development programs which resulted in a nearly 50% increase in customer visitation -
Senior Operations ManagerStarwood Hotels & Resorts Worldwide, Inc. Feb 2006 - Jun 2008Stamford, Ct, Us• Business Management: Led a business unit comprised of nearly 60 employees while managing a $3.2M annual revenue stream, the budgeting and forecasting process, staff development initiatives, and strategic marketing efforts• Staff Development: Captured 11% sales growth by developing enhanced customer engagement techniques• Business Strategy: Increased customer satisfaction metrics by correcting critical operational challenges • Cost Control: Implemented inventory control policies resulting in annual product cost savings of nearly 15% -
Events ManagerStarwood Hotels & Resorts Worldwide, Inc. May 2004 - Feb 2006Stamford, Ct, Us• Business Management: Directed 22 employees while also managing budgets, procurement systems, and vendor relations• Project Management: Planned and executed over 1,800 social and corporate events- from 2 to 1,500 attendees• Business Strategy: Updated operational strategies to mitigate declines in market share within a saturated events space• Communications: Facilitated client satisfaction by developing working partnerships between the Events Department and others
Jared Moss Skills
Jared Moss Education Details
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American University - Kogod School Of BusinessBusiness Leadership -
Longwood UniversityMarketing And Management
Frequently Asked Questions about Jared Moss
What company does Jared Moss work for?
Jared Moss works for Cbre
What is Jared Moss's role at the current company?
Jared Moss's current role is Workplace Services - Program Management - Operations - Vendor Management - Process Improvement Professional.
What is Jared Moss's email address?
Jared Moss's email address is ja****@****ail.com
What schools did Jared Moss attend?
Jared Moss attended American University - Kogod School Of Business, Longwood University.
What skills is Jared Moss known for?
Jared Moss has skills like Continuous Process Improvement, Business Process Improvement, Streamlining Operational Processes, Customer Relationship Management, Strategic Planning, Business Strategy, Customer Service, Project Management, Operations Management, Employee Training, Program Development, Employee Engagement.
Who are Jared Moss's colleagues?
Jared Moss's colleagues are Kelly Keatts, Izzy Colmenares, Luis E Estrada, Shashank Sharma, Joseph Tarzia, Mary Seykot, Vanja Scholls.
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