Jason Watts Email & Phone Number

Greater Orlando

Provide level one phone/chat support. Meet/exceed service level agreements for all support interactions (phone, chat, tickets). Record requests, incidents and status information using the firm’s ticket handling system. Proactively maintain communication with callers through analysis and resolution processes, particularly in difficult customer situations, by keeping them informed of the status. Deliver detailed documentation of all customer transactions via ticket handling system.

Lake Mary

Connect with customers to help resolve and find solutions to customer issues of a technical nature. Collect information, investigate issues, or diagnose and troubleshoot problems. Research and resolve issues within the scope of responsibility. Obtain, enter, and verify customer information in designated systems. Maintain in-depth knowledge of assigned client's products and service. Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients. Escalates calls to supervisor when necessary and appropriate.

Conduct complex misdemeanor and felony investigations at licensed premises that involve the sale and manufacture of alcohol without a license, the selling of alcohol and tobacco products to minors, prostitution, narcotics, and gambling. Prepare arrest and search warrants, arrest affidavits, and investigative reports. Conduct suspect interviews. Appear and testify in courts of law. Utilize confidential informants and investigative aides. Work with federal, state, and local agencies on multi-jurisdictional investigations.

Teach Ethics, Narcotics Investigations, and Policing in America courses. Communicate with students regularly using a variety of communication methods. Grade course assignments and discussion responses, offer substantive feedback, and evaluate student progress

Online

Teach Special Populations in Criminal Justice course. Interact with students via e-mail and class discussions. Prepare course materials. Assess student learning based on discussion responses and class assignments.

Maintained public order and enforced laws. Responded to calls for police service. Made arrests. Prepared written reports of investigations and patrol activities. Testified in court as a witness or to present evidence.Made contact with media. Participated in on-camera interviews. Organized community events. Maintained service information for the community.

Supervised juveniles after being released from the Department of Juvenile Justice. Conducted pretrial investigations. Met with juveniles regularly to evaluate their activities and review their progress.

Master'S Degree, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Information Technology

Master'S Degree, Criminal Justice And Corrections

Bachelor'S Degree, History

Activities and Societies: Lambda Alpha Epsilon