Jasmine Cox Email and Phone Number

Deliver technology products to customers’ homes and businesses, on time.Provide an amazing customer experience by offering personalized solutions in every customer interaction while meeting/ exceeding your performance & sales goals.Participate in daily team meetings to share knowledge and successes, as well as growth opportunities.Quickly identify customer needs and offer relevant solutionsOrganize each day around customer satisfaction, sales goals, and company initiatives.

Managed team of at most 40 Customer Service Reps and licensedinsurance sales agents.Collaborated with Project Manager to improve agent reporting.Assess and report on call trends, developing talent management strategyfor the region.Analyze and report on agent's sales data, create personalized agent goalsto meet client standards/quotas.

Facilitate Intakes & diagnose members using DSM-5 and developed CarePlans, approved by clinical supervisor.Treated high-volume caseload (35+).Provide appropriate discharge planning and follow up.Collaborates with member, Health Home, and physical health teammembers for service planning.Manage referrals, when needed, to appropriate agencies required to assistthe member in achieving goals and objectives identified in their Care Plan.Facilitates ART/CFT in collaboration with the multidisciplinary teams toaddress progress toward meeting goals and achieving outcomes, barriers,celebrations, and next steps toward recovery.

Facilitate Intakes & worked closely with clinical supervision to developCare Plans.Facilitates ART/CFT in collaboration with the multidisciplinary teams toaddress progress toward meeting goals and achieving outcomes, barriers,celebrations, and next steps toward recovery.Developed comprehensive treatment plans focusing on accurate diagnosisand behavioral treatment of problems. Assisted with execution of clientactivities, support groups and field trips.Learned to recognize behaviors associated with substance abuse andrecognize signs of being under influence of alcohol or drugs.Educated clients on important life skills, including housekeeping and foodpreparationMaintained all client and employee areas in good working order and withadequate supplies.Documented behavioral incidents daily and thoroughly to keep accuraterecords.Handled various patient-oriented duties, including vital sign monitoring,medication administration and patient behavior assessments.Created and reviewed master treatment and discharge plans for eachclient.Properly trained and supervised Behavioral Health Paraprofessionals.Built strategic alliances with clinical staff and other external resourcessuch as Sierra Vista Sheriff, Police, and EMS Departments.

Maintained 95% occupancy with 332 units. Tasked with marketing tobusinesses and employing social media to promote apartment community.Created lease contracts, accepted and processed payments, inspectedproperty and communicated facilities and maintenance problems toappropriate personnel.Developed and maintained relationships with prospects and residents toattract and retain tenants.Reported resident problems to appropriate staff- courtesy officer,maintenance, managementPlanned, promoted, and purchased supplies for monthly residentfunctionsCreated social media campaign to improve property ratings.Filed and followed up on completed maintenance requests, arrangedmeetings, answered phones and responded to e-mails, electronically filedall prospect and resident informationGained proficiency in Yardi Voyager Property Management Software,Lead2Lease, Entrada, Yieldstar & OneSite.Created weekly narratives and traffic reports to report growth, marketcondition changes, and new business developments to property ownersand Regional ManagementProvided excellent problem solving resolution skills, dealing directly withcustomers to identify problems, resolve issues, and establish positive relationships.

Drive continued results through creating strong relationships and innovativeleaders. Create a performance culture by developing employees throughdirect coaching, teaching, modeling behavior and motivation. Elevate talentand skills by utilizing Small Business tracking system for daily prospectingto help drive performance and to motivate, maintain and educate employees.Managing and resolving complex employee relations, consulting with lineleadership, providing HR guidance when appropriate.Successfully transformed a previously at risk location into a culture richenvironment around Small Business.Strategize with leaders and employees to align short and long term visionfor performance success and leadership innovation.Demonstrate adaptability by staying flexible with changing organizationalneeds.Developing talent management strategy for the region- contributed todelivery of a total of 2,418 SMB GG Jun- Dec., up 87% Y/Y.Solutions Manager- Phoenix, AZ Responsible for delivering salesperformance by managing and developing recruitment best practicestrategies and driving a high performing team. Drove solid results for an 20+ person team through goalselling, performance coaching, and skill drills. Organize weekly forecast and made data driven decisions to driveperformance, supporting compliance and making appropriate policy andprocedural recommendations.Reinforce employee behaviors both verbally and written: effectivelycoached and submitted proper documentation- conducting effective,thorough and objective investigations.Perform well under high stress environment and high amounts ofmultitasking.