Provided technical assistance in support of 9+ successfully delivered projects. Managed health IT Services & activation initiativesin 6 states, engaging 11+ teams & complex stakeholder structures, and worked closely with different departments within theorganization to develop and deliver training products for 600+ health personnel.Selected Achievements• Coordinated project from start to finish, deploying Cerner and EPIC solutions in Nebraska, Georgia, California, NewJersey, New York, Ohio, Washington & Florida to include Providence Health, Piedmont and University Hospitals, whileimproving organizational learning maturity across 11+ hospitals.• Developed & deployed medical-based training products for over 600 healthcare personnel (Physicians, PA, Nurses, MAs,and RTs) and coordinated blended trainings and software onboardings for readiness.• Identified user pitfalls and developed tip sheets on workflows and shortcuts that reduced learning curve and improvedturnaround time by 50%, and provided online and in person support in addition to one-on-one trainings for Ambulatory,Clindoc, Grand Central, Beaker, Cadence and PowerChart.• Utilized stakeholder management skillset in building positive relationship with 7+ Program Managers and Leads, andproblem-solved staff leveling challenges through timely dispatch and effective communication mix

Served as Change Management Companion facilitating health IT engagements, advancing user literacy and knowledge transferfor deployed healthcare solutions, and delivering onsite/offsite training services. Coordinated across 34 facilities andspearheaded the onboarding of 8000 persons for EPIC Beaker systems.Selected Achievements• Hosted readiness activities such as Day in the Life, TDR, Practice Labs, and User Settings/Personalization Labs for endusers across the Wellstar organization.• Led lunch and learn sessions and in office support for the change over from Sunquest to Beaker for all lab personnel,providers, pas and clinical staff.

Served as Lead Training Coordinator and Project Manager for 3 programs/teams under the Department of Defense (DoD), Leidos, Accenture, coordinating developmentof user literacy and knowledge acquisition contents and delivery of training services onsite across 4+ locations and offsite.Facilitated the onboarding of 8000 user and hands-on training of over 9500 clients that saw increased adoption.Selected Achievements• Coordinated the Leidos Partnership for Defense Health (LPDH) & Defense Healthcare Management SystemModernization (DHMSM) programs, managing all efforts, employing a measurable plan and tracking 5+ KPIs.• Exceeded the 80% completion target for 8000 end-users across 4 site locations under budget prior to deployment ofsolution (MHSGenesis), with over 98% users responding positively to onboarding efforts across different skill levels.• Developed an atmosphere of trust/support, collaborating with Project Integration Manager, Training Roles Managerand CNIO to develop & implement a process for FutureWave that saw turnaround time cut from 2 weeks to 3 days.• Maintained ownership of 3+ training & adoption programs for a DoD’s Medical Facility, managing all site trainingsand serving as first point call, while working with DoD leadership to oversee curriculum design and execution.• Actively engaged CMIOs, CNIOs and/or Department Heads, facilitating presentations, interactive processes andworkshops, and coordinating client adoption and integration with Integration Architects and Military Leadership

Coordinated all work efforts of over 200 staff, provided technical support in managing revenue and training pipelines, and ensuredreporting personnel capacities were improved to support without supervision service deliveries.Selected Achievements• Managed the employment cycle and onboarding process of 200+ staff of New Beginnings and affiliated companies;Negotiated a cut in payroll/benefits administration costs by 20% while ensuring continued service delivery.• Facilitated the acquisition of a $100,000 grant with the state; initiated and tracked the resolution of payment cases in excessof $365,000 and managed a wide range of human resources customer queries.• Managed and increased usage rate of Learning Management Systems in engaging Contractors and staff by at least 40%,while managing relationships with a staff strength of 28 and 90+ contractors.• Utilized LMS and other systems in tracking staff and contractors’ activities across multiple projects, and provided a one-on-one change effort in factoring best solutions; Facilitated company readiness f