Jason Barth Email & Phone Number

Inwood, Wv, Us

Hagerstown, Maryland, United States

Hagerstown, Maryland, United States

• Faciliate new employee and refresher trainings for a team of 150 employees.• Monitor and measure quality and effectiveness of our new hire andprofessional trainings utilizing surveys, meetings with managements, andquality scores of all associates to determine areas for improvement.• Ensure reference materials and documentation for all types of training isroutinely consistent in format, updated, and in line with the rules set forth byour Process Owner Managers and business unit leadership to ascertain traineesare learning the correct information.• Assure that learning is occurring through administration of learning checksand evaluations through tools, such as Qualtrics, and utilize informationgathered to ensure improvements are made to the curriculum as determined bythem.• Collaborate with Human Resources to ensure the appropriate trainingresources were made available for each training session.• Provide remediation processes and tools to help employees reach optimummastery of the training curriculum through collaboration with supervisors,managers, and Human Resources to determine areas of weakness andappropriate pathways to bolstering employee comprehension of the subjects.• Attend professional seminars and workshops to bolster my knowledge andestablished internal professional networks to constantly learn new informationfrom varied business units..

Hagerstown, Md

• Discussed problems, plans, suggestions, terms, and conditions with clientswho have revenues of $5 to $20 million to further grow their business throughconsultation regarding utilization of additional value-added solutions offeredby or organization.• Identified and collected data based on information obtained from seniormanagement, program officials, supervisors, and colleagues to generatecommunications for procedural updates used in servicing our external clients.• Reviewed client financial requests against established policy and procedures,determined the need and justification for each request, gathered any additionalinformation needed, and input all necessary information into our internalfinancial database when client reimbursement and write-off requests werereceived.• Evaluated our Voice-of-Customer feedback surveys to identify problematicareas of service rendered by our organization and provide solutions to helpremediate the concerns voiced by our clients.

Hagerstown, Maryland, United States

Hagerstown, Maryland, United States

Hagerstown, Maryland, United States

Hagerstown, Maryland, United States