In my current role at Bridgestone Australia, I lead national business development efforts in the tyre industry, focusing on customer-centric strategies to drive revenue growth and ensure client satisfaction. I spearhead business development initiatives, targeting key accounts and expanding our market share.Establishing and nurturing strong, enduring relationships with clients, including national and regional tyre distributors, retailers, and service centres, is a cornerstone of my work. Through comprehensive market analysis, we customize our offerings to consistently exceed customer expectations. Collaborating closely with cross-functional teams and utilising effective negotiation skills, we successfully secure significant contracts with a diverse range of customers, from small to major accounts, contributing to our ongoing success. By closely monitoring sales performance and staying abreast of industry developments, we consistently surpass revenue targets.In addition to my core responsibilities, I also provide mobile tyre servicing to emergency services, government entities, and fleet management in Western Australia. Furthermore, I actively support the company and local franchised stores in identifying and capitalising on new business opportunities.Overall, my unwavering dedication lies in driving growth, fostering robust partnerships, and delivering exceptional customer experiences.

Developing Sales Strategies: Directors of Sales are responsible for developing effective sales strategies to drive revenue growth. This includes analyzing market trends, identifying target markets, setting sales goals, and creating comprehensive plans to achieve them.Leading and Managing the Sales Team: Directors of Sales oversee the sales team and are responsible for recruiting, training, and managing sales professionals. They set performance targets, provide guidance and support, and foster a collaborative and high-performing sales culture.Building and Maintaining Client Relationships: Directors of Sales play a crucial role in building and maintaining relationships with clients, corporate accounts, event planners, travel agents, and other key stakeholders. They engage in networking activities, attend industry events, and cultivate long-term relationships that drive repeat business and generate referrals.Conducting Sales Presentations and Negotiating Contracts: Directors of Sales often participate in sales presentations and negotiations with potential clients. They showcase the hotel's value proposition, negotiate contracts, and address any concerns or objections raised by clients.Monitoring Sales Performance and Reporting: Directors of Sales monitor sales performance, track key performance indicators (KPIs), and analyze sales data to evaluate effectiveness and identify areas for improvement. They prepare regular sales reports and provide updates to senior management.Collaborating with other Departments: Directors of Sales work closely with other departments within the hotel, such as marketing, revenue management, and operations, to ensure seamless coordination and alignment of sales strategies with overall hotel objectives. They collaborate on promotional campaigns, pricing strategies, and customer service initiatives.

Prospect and secure national & international corporate travel accounts.Build and promote strong, long-lasting B2B customer relationships by partnering with them and understanding their needs.Clear understanding of hotel's business strategies then set goals and determine action plans to meet those goals.Update action plans and financial objectives quarterly.Identify new markets and business opportunities and increase sales.Represent Hotel in various events and exhibitions.Conduct daily sales calls and arrange site inspection trips to hotels for corporate clients.Able to provide quick and timely responses, develop long term business relationships.Provide the highest quality of service for the customer at all times.Participate in sales calls to acquire new business.Executes and supports the operational aspects of business booked (e.g. generating proposal, corporate rate writing contract, customer correspondence). Able to support hotel service and relationship strategies, driving customer loyalty by delivering service excellence throughout each customer's experience.Targeting key potential accounts for the company utilising various sales tools.Closely following up on all business leads within a 24 hour response time line to clients.

Managed multi-million dollar corporate travel accounts, specializing in large mining, oil and gas, resource, and construction clients.Networked with new and existing clients to enhance business opportunities and improve service delivery.Established, maintained, and strengthened client relationships through face-to-face meetings, phone calls, and email communication.Solely responsible for managing all VIP travelers, ensuring prompt action on their requests and individual needs.Collaborated with the sales team to provide competitive sales quotes, contributing to the acquisition of new clients.Managed worldwide flight bookings using Galileo and airline websites.Handled worldwide hotel reservations through Galileo, direct communication with hotels, and online booking platforms.Oversaw FIFO (Fly-In-Fly-Out) flight schedules and bookings for mining, oil and gas, and construction clients.Maintained a high level of customer service to meet and exceed KPIs and client expectations.Prioritized and promptly addressed client email requests.Worked collaboratively with the team to manage and respond to client email requests sent to the team's email address.Provided after-hours emergency travel assistance.Trained and provided ongoing support to new and junior staff members.Assumed acting Operations Manager responsibilities, including troubleshooting client issues, assisting team members, and handling senior client inquiries.