Jason Goodman Email & Phone Number

New York, NY, US

Greater New York City Area

• Assessed needs for, designed, developed, and facilitate eLearning and Instructor-Led (classroom and web-based) courses for applications, hardware, and client services.
• Developed performance support materials, including: detailed user guides, quick reference guides, step-by-step work instructions, instructor-led courses, e-learning courses, and microlearning videos, and deployed via.
• Managed on-demand learning services (Lynda.com and Skillsoft), curated content for promotion, and worked with LMS team to regulate integration.
• Managed learning offerings and functionality for Ancile uPerform service.
• Co-developed curriculum and deployment strategy for new hire onboarding.
• Developed curriculum for department’s ticket & asset management system.

• Authored and implemented ITS Device Drop-Off Policy (a set of guidelines/best practices for both technicians and customers).
• Developed and implemented testing plans, including tests to prepare for the move of applications over from Ithaca campus servers onto our own, and Mobile Device Management testing for iOS devices.
• Conducted testing of multiple ITS-designed remote assistance tools.
• Provided first-level support/training for SAP Purchasing, first-level support for Epic, GE Centricity apps, Exchange/Sun Mail email accounts, Oracle Calendar accounts; Trained and mentored incoming technicians.
• Delivered Level I and Level II Help Desk/Desktop support.

New York City

• Publishing Operations and Technology Assistant Manager (2008 - 2010)
• Troubleshot hardware related issues on Mac G4s, iMacs (Intel and non-Intel builds), G5s, Mac Minis, Mac Pros, Macbook Pros and peripherals.
• Performed weekly prepress quality checks on magazine content.
• Designed and implemented learning solution for switch from Lotus to Microsoft Exchange email system.
• Created and distributed disk images for users’ home and office workstations.
• Installed and provided end-user training/support for Mac software, Exchange email, and publishing management system accounts.

Bronx, NY

• Led team of 3 teachers in curriculum development and facilitation for an After-School group of approximately 30 children (age 5-10) at the organization’s Child Care Center.
• Escorted children from school to the center daily and assisted with homework, reading, writing, artistic, athletic, and mathematics development (with the use of various technologies, and social interaction).
• During summer - facilitated full-time summer camp, and expanded curriculum to prepare for coming school year.