Jason Goodman Email & Phone Number

New York, Ny, Us

Greater New York City Area

• Assessed needs for, designed, developed, and facilitate eLearning and Instructor-Led (classroom and web-based) courses for applications, hardware, and client services.• Developed performance support materials, including: detailed user guides, quick reference guides, step-by-step work instructions, instructor-led courses, e-learning courses, and microlearning videos, and deployed via digital and analog methods. • Managed on-demand learning services (Lynda.com and Skillsoft), curated content for promotion, and worked with LMS team to regulate integration.• Managed learning offerings and functionality for Ancile uPerform service.• Co-developed curriculum and deployment strategy for new hire onboarding.• Developed curriculum for department’s ticket & asset management system.

• Authored and implemented ITS Device Drop-Off Policy (a set of guidelines/best practices for both technicians and customers).• Developed and implemented testing plans, including tests to prepare for the move of applications over from Ithaca campus servers onto our own, and Mobile Device Management testing for iOS devices.• Conducted testing of multiple ITS-designed remote assistance tools.• Provided first-level support/training for SAP Purchasing, first-level support for Epic, GE Centricity apps, Exchange/Sun Mail email accounts, Oracle Calendar accounts; Trained and mentored incoming technicians.• Delivered Level I and Level II Help Desk/Desktop support.

New York City

Publishing Operations and Technology Assistant Manager (2008 - 2010)• Troubleshot hardware related issues on Mac G4s, iMacs (Intel and non-Intel builds), G5s, Mac Minis, Mac Pros, Macbook Pros and peripherals.• Performed weekly prepress quality checks on magazine content.• Designed and implemented learning solution for switch from Lotus to Microsoft Exchange email system.• Created and distributed disk images for users’ home and office workstations.• Installed and provided end-user training/support for Mac software, Exchange email, and publishing management system accounts.• Provided Level II Help Desk/Desktop support, and Level III software support.Edit Production Assistant (2005 - 2008)• Created, updated, and distributed weekly log of Domestic and International editions.• Tracked editorial changes, maintained layouts, organized issue content and converted all files to necessary formats for transmission to foreign partners, via FTP.• Trained new hires in procedures and protocol for Foreign Language Magazine departments.

Bronx, Ny

• Led team of 3 teachers in curriculum development and facilitation for an After-School group of approximately 30 children (age 5-10) at the organization’s Child Care Center. • Escorted children from school to the center daily and assisted with homework, reading, writing, artistic, athletic, and mathematics development (with the use of various technologies, and social interaction).• During summer - facilitated full-time summer camp, and expanded curriculum to prepare for coming school year.