Jason Walker Email & Phone Number

Fort Worth, Tx, Us

Dallas-Fort Worth Metroplex

Torrance, Ca

Creating, deploying and managing connective solutions and deployments to border crossings all over the world both in the cloud and on prem.• Building and deploying high availability Hypervisor solutions using EverRun.• Managing and developing solutions using Microsoft Group policy.• Designing and building command centers at border crossings.• Deploying command display walls with Hiperwall.• Practicing safe travel procedures during the Covid - 19 epidemic.

Auburn Hills Mi

• Configure ESXi 5.5 and connect with Active Directory.• Configure and setup 2008 R2 Domain Controller• Create and link Group Policies to the domain.• Configure 2012 Read Only Domain Controller.• Configure and test Back Up Exec 2012.• Create back up schedules to back up compatible systems.

Auburn Hills

Internal Project, Logicalis, Auburn Hills Mi. February to PresentIS Engineer, Valeo Inc., Troy / Auburn Hills Mi. November 2011 to February 2014On Site Help Desk, Detroit Country Day School Beverly Hills Mi. November 2009 to November 2011Feild Engineer, Utica Schools, Utica Mi. November 2008 to November 2009See individual postings below

Troy Mi / Auburn Hills Mi

• Manage policies Trend Micro Firewall.• Manage computers and deploy software in Altiris• Manage IT interns and assist managing other contractors.• IT / IS for office of over 250 including president level management at North American Headquarters.• Run and maintain tape back-ups using Symantec Back-up Agent.• Administer Cisco VoIP phones and voicemail.• Manage VLANs on Cisco switches, Updating configurations on Cisco routers.• Maintain Active Directory and GPO creation.• Working with Windows 2003 and 2008 R2.• Installing and troubleshooting issues with Catia V5 R18-R22.• Creating and managing license servers for applications.• Implement server software updates; Install and maintain software licensing servers.• Order and administer new Android-based phones through Verizon and AT&T.• Work internationally with users and IT/IS staff to resolve issues; many with limited English.• Manage VMware virtual servers with vSphere.

Beverly Hills Mi

• Running and maintaining Middle School helpdesk office.• Working directly with parents, teachers, and students to solve computer issues.• Creating and implementing images in both Ghost and Microsoft SCCM.• Helping create and implement solutions for crisis situations.• Complete onsite repairs and new installations for over four schools.• Using active directory to find users, computers, and to change passwords.• Remote desktop using Microsoft SCCM.

Utica Mi

• Working to diagnose and repair student and faculty computers such as Apple and Dell.• Managing 15+ schools at a time.• Ordering and receiving parts for repairs.• Working with walk-in repairs for customers and fixing walk-in client machines.• Working on multiple projects including image creation, PC upgrade, and new machine roll-outs for multiple school districts, Michigan Works, and a Manufacturing plant in Freemont MI.• Working in-house as internal support to repair Netarx computer issues.• Using Cisco MPX to set up remote sessions to repair computers not onsite.• Working onsite with multiple contracts to complete repairs and work helpdesk.

Troy, Michigan

• Working with customers to perform back-ups of sensitive corporate data then transferring the data to the new computer. Much of the data transferred was confidential.• Installing programs, printers, scanners, and other pre-existing devices to make the transition to the new computer as painless as possible.• Installing machines for multiple types of use such as Lab, Cad Design, and basic data entry.• Transferring and setting up user accounts in Lotus Notes and Active Directory.• Briefing customers of varying degree of skills on the new computer and what changes they need to be aware of.• Working with customers from basic entry level up to department leads, and department executives.

Troy, Michigan

• Managed two technicians beside myself, and trained sales associates on how to add our services into their sales pitch.• Training sales associates on how to sell Apple branded merchandise.• Working with corporate personnel to attempt to increase sales within the Apple Pilot program.• Helping customers before, during, and after the repair process.• Diagnose and repair a multitude of issues and offer solutions to help curb re-occurrences of them.• Assist in sales to offer all available solutions.• Assist front end with return issues to assure the customer receives the best possible experience.

Detroit, Michigan

• Speaking with customers to learn more about issues before check-in of computer(s).• Diagnose and repair a variety of ever-changing computer issues.• Assisting customers with special needs such as: designing computers for disabled users and advanced users adding to their studios.• Assisting sales associates with customers and helping users learn their needs.• Helping customers with in-home networking solutions.• Repair Apple computers.• Training customers on how to use their new product: Introduction to Your New Computer, What is Different About Apple, or for more advanced users, Networking and Video Editing.• Helping customers with setting up wifi.• In-home repair and installations.