Designed a strategic vision and implementation plan for AI solutions in automotive services, leveraging CanBus, OBD-II data, and advanced analytics.• Defined the AI objective and collaborated with the AI/ML team to implement a mix of Generative AI and traditional data science models for vehicle health analysis.

Developed product and data strategies, vision, and roadmap for diverse solutions, including data platform tools, builder tools, and batch and real-time data products, leveraging Data, AI, and feedback loops to support various use cases.• Designed and developed an industry-leading Customer Data Platform (CDP) to enable real-time AI-driven personalization, increase site engagement, better understand our customer personas, and drive repeat travel across multiple channels and devices.• Defined and implemented AI-enhanced real-time data products that created comprehensive views of key marketplace domains to enable personalized experiences across CRM, growth marketing, support, sales, and web/native app channels, generating over $150M in annual incremental revenue.• Collaborated with stakeholders to develop AI-powered self-service portal of SaaS business management solution for travel industry to serve travel agents, corporate travel management companies, online retailers, vacation rental owners, and property managers. • Provided AI-driven recommendations to boost bookings and customer satisfaction, along with tools for content management, booking management, reservation modifications, and account management.• Partnered with ML/AI teams to determine objectives of ML models to meet business objectives then provide training and inferencing data to power models to drive intelligence about travelers and partners, enhancing personalization across web/mobile UI, disruption resolution, communications, and recommendations.• Designed and delivered real-time Audience and Segmentation Platform that dynamically adjusts to each traveler's intent and context, generating over $95M in annual incremental revenue across platform seamlessly integrating with our CRM system to enhance customer targeting. • Collaborated with development and program teams to prioritize and execute product strategy for 60-75 engineers.

Served as south region’s cloud practice manager and previously Microsoft Practice Manager for global IT consultancy. Designed and architected business solutions to meet client needs. Expanded practices by over 35% YoY.• Fostered relationships with Microsoft and Amazon to expand businesses, develop modern technologies with consultants, train teams, grow team size, and secure deals with new and existing clients.• Accelerated client’s order status product responsiveness by optimizing the workflow and giving 87% more accurate estimates.• Boosted NPS score of global computer maker’s order status usage by nine points by optimizing user interface responsiveness and usability.• Increased product user base from more than six local agencies in six months for courts management criminal justice system.

Product owner for six agency-wide products supporting daily functions.• Leveraged and fostered relationships with key state government stakeholders to design solutions based on needs while influencing key decision-makers to approve implementation.• Owned system built for legal team to create and update existing statutes for Texas Legislative Council.• Increased adoption of products by over 120% by addressing key usability features.• Oversaw six-person development team including resource assignments, scrum-master activities, story definition and development, product estimations, and code reviews.• Architected, designed, and developed n-tier Windows Presentation Foundation (WPF) bill management applications to support Texas Senate and House of Representatives utilizing the .NET 4.0 Framework.