Leading design and manufacturing R&D projects using AI for performance optimization and cost minimization.

Provides data analytics solutions to create value from data. In addition, we provide IT networking and technical support services.

As a Customer Support Engineer I assisted architectural engineers with various technical issues with both client and server software. I often troubleshoot networking issues such as SSL, LDAP, firewalls, user management 3D models and permissions. My tasks include assisting with setup, configuration, troubleshooting and training of software using various channels such as email, phone, chat and social media. Many of these the Enterprise environments require assistance in custom implementations of security and networking. In order to execute these tasks I collaborate with various multidisciplinary individuals that include quality assurance and engineering to sales and marketing. These roles have given me extensive experience in the following.● Operations Systems - Windows, Mac, Linux, Android and iOS● Web Platforms - Amazon AWS, Angular, Dojo, MySQL, ● Server Monitoring - RightScale, Pingdom, DataDog, Nagios & NewRelic● Software Platforms - Jira, Confluence, SalesForce, Microsoft Office, Revit, Rhino, SketchUp, ZenDesk & Get SatisfactionAs a Support Manager I was responsible for managing multiple global teams and performed everything from candidate hiring, training, and reviews. I also researched, implemented and managed all support platforms and tools. This included ZenDesk for support tickets, product documentation and a user community. Having integrated ZenDesk with Jira and SalesForce I was able to work with Product Management teams, Developers, QA, DevOps, Sales and Management to bring direct insight from our users to help with the design and direction of the application.

As a Cloud Administrator I am Responsible for the design, implementation maintenance andsupport of the following. ● Servers on Amazon, RackSpace and OpSource. ● Management using RightScale and New Relic ● Monitoring using Pingdom and MobilePCMonitorAs a Customer Support Engineer at iRise I assist Fortune 500 Enterprise users with varioustechnical issues with both client and server software. I often troubleshoot networking issuessuch as SSL, LDAP, and firewalls to user management and permissions. My tasks includeassisting with setup, configuration, troubleshooting and training of the software usingvarious channels such as email, phone, and social media. Many of these the Enterpriseenvironments require assistance in custom implementation of security and networking.In order to execute these tasks I collaborate with vaious multidisciplinary individuals thatinclude quality assurance and engineering to sales and marketing.These roles have given me extensive experience in the following. ● Operations System Windows, Mac & Linux ● WAN/LAN, DNS, DHCP, VPN, SSL ● Web Platforms - Tomcat ● Virtualization Platforms - VMware, Citrix Xen. ● RightScale, Pingdom & NewRelic server monitors. ● Software Platforms - Jira, Confluence, Yammer, SalesForce, Microsoft Office,KeyTool, Notepad ++, OpenSSL, ZenDesk & Get Satisfaction.

Responsible for the design, implementation, maintenance and support of the following. ● Internal systems, network and servers (Windows, Mac, Linux) ● Data center servers and network. (Windows, Linux, SQL, Physical and Virtual) ● Cloud servers and services including CDN resources. (Amazon AWS and RackSpace) ● Software and services including VOIP ● WAN/LAN, DNS, DHCP, VPN, SSL ● Exchange, Google Apps.These roles have given me extensive experience in the following. ● Operations System Windows, Mac & Linux ● Web Platforms - IIS, Apache, Tomcat, SQL & MySQL ● Virtualization Platforms - VMware, Citrix Xen & Microsoft Hyper-V. ● RightScale, Pingdom Nagios & NewRelic server monitors. ● CDN Services - Amazon Cloud Front, Akamai & HighWinds. ● Software Platforms - Jira, Confluence, Microsoft Office, Notepad ++, KeyTool,OpenSSL.

Responsible for the design, implementation, maintenance and support of the following.● Internal systems, network and servers (Windows, Mac, Linux)● Data center servers and network. (Windows, Linux, SQL, Physical and Virtual)● Cloud servers and services including CDN resources. (Amazon AWS and RackSpace)● Software and services including VOIP● WAN/LAN, DNS, DHCP, VPN, SSL● Exchange, Google Apps.These roles have given me extensive experience in the following.● Operations System Windows, Mac & Linux● Web Platforms - IIS, Apache, Tomcat, SQL & MySQL● Virtualization Platforms - VMware, Citrix Xen & Microsoft Hyper-V.● RightScale, Pingdom Nagios & NewRelic server monitors.● CDN Services - Amazon Cloud Front, Akamai & HighWinds.● Software Platforms - Jira, Confluence, Microsoft Office, Notepad ++, KeyTool.

Responsible for the design, implementation, maintenance and support of the following. ● Internal systems, network and servers (Windows) ● WAN/LAN, DNS, DHCP, VPN, SSL ● Software and services including VOIP ● Client and appraiser management ● Order scheduling and billing ● Exchange, Google Apps.These roles have given me extensive experience in the following. ● Operations System Windows ● Web Platforms - IIS & SQL ● Software Platforms - Alamode WinTotal, ApeXSketch, Confluence, Microsoft Office,Notepad ++, KeyTool, OpenSSL.