Javier Wong Email & Phone Number

Pleasanton, California, US

Fremont, California, US

• Provide white-glove concierge level customer experience supporting internal employees face to-face, via chat and over the phone
• Update users constantly to keep them in the loop with the status of their incidents, requests or problems
• Educate users on basic functions and new technologies that will help streamline their workflow
• Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
• Support users on applications and tools within the environment including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc), Mac and Windows OS
• Apply critical thinking to assist with both simple and complex user requests, document the interaction with the user, and follow-up with the user to confirm

Pleasanton, California, US

Oxford, OH, US

Oxford, OH, US

- Provide tours to potential residents and assist them with the leasing application process- - Organize and gather leasing documents and reports- Handle and screen telephone calls, routine mail, and resident inquiries

Berkeley, CA, US