Jay Jamison Email & Phone Number

Greater New York City Area

Leader of Global Managed Professional Services Tower, supporting named accounts globalIT/Network/Security needs. Executive owner over the teams that delivers complete network solutions, including data, voice, cloud services along with full catalog of security solutions. Responsible for contractual negotiations, obligations, and governance. Owner of the team that completes engineering design and project delivery, along with In-Life support and quality assurance. Manage all… Show more Leader of Global Managed Professional Services Tower, supporting named accounts globalIT/Network/Security needs. Executive owner over the teams that delivers complete network solutions, including data, voice, cloud services along with full catalog of security solutions. Responsible for contractual negotiations, obligations, and governance. Owner of the team that completes engineering design and project delivery, along with In-Life support and quality assurance. Manage all aspects of overall contract P&L. Manage overall contract performance and supplier relationship managementglobally. Global skills related to local labor, tax, and regulatory requirements. I represent from RFP to Onboarding then onto T&T and final In-life contract leadership. Show less

Providence, Rhode Island Area

.Lead all aspects of global contract negotiation along with the managed service consulting, service sales support & project delivery to major corporate and public sector client, directing staff of 350 in support of 50+ discrete product lines. • Led the staff and service that provided complete outsourcing of all corporate communications covering from help desk all the way up to development if needed.• Delivery arm for all Professional Managed Services provided to top tier accounts. •… Show more .Lead all aspects of global contract negotiation along with the managed service consulting, service sales support & project delivery to major corporate and public sector client, directing staff of 350 in support of 50+ discrete product lines. • Led the staff and service that provided complete outsourcing of all corporate communications covering from help desk all the way up to development if needed.• Delivery arm for all Professional Managed Services provided to top tier accounts. • Directed the multi-tiered Dedicated Call Center staff that supported Carousel Industries largest accounts. Show less

Greater New York City Area

.• Led a staff of 300 plus professionals who deliver,designed all project and service related issues.• Generated continued revenue growth and optimal customer satisfaction through close collaboration with sales teams. • Led all executive customer escalations. Handpicked all technical and non-technical management employees for the region.• Liaised with Tier 4 Development Engineers.

United States

Leader of the Avaya Regional Solution Engineering team (Tier 3). The team consisted of over 150 handpicked engineering consultants who were known for their skills, tools and troubleshooting expertise. Recognized by Avaya Executives for their ability quickly fix global service escalations through their in-depth understanding of a customer's complete global voice infrastructure, including all the services and products that may have sat off it.

United States

Lead all service deliverables for UBS and AIG globally. The customer advocacy leader who lead the senior executive relationships within those companies.

Led a team of engineers that did all the installs/repairs in Southern New England.

Education record

Business Mangement

Activities and Societies: Played 2 years Soccer.