Responsible for transforming the $600M enterprise technology desktop hardware, VAR and network category management within the newly formed Google Procurement Organization; previously within Corporate Engineering organization. Managing Google’s strategic supplier relationships, maximizing quantifiable value at scale while transforming relationships into world class partnerships. Creating, executing and presenting results on all aspects of category strategy. Consistently meeting and exceeding… Show more Responsible for transforming the $600M enterprise technology desktop hardware, VAR and network category management within the newly formed Google Procurement Organization; previously within Corporate Engineering organization. Managing Google’s strategic supplier relationships, maximizing quantifiable value at scale while transforming relationships into world class partnerships. Creating, executing and presenting results on all aspects of category strategy. Consistently meeting and exceeding annual cost savings objectives, YoY. Identifying and mitigating supplier risk while ensuring upward trending vendor performance. Leading cross-functional teams and creating trusted business partnerships with stakeholders, technical teams, legal, compliance and operational teams. Developing, leading and executing category strategy focusing on value, risk, continuous and reportable process improvement, contract negotiation, vendor performance/QBRs, RFP/RFI/RFx and issue management/escalation point, at scale.In-role promotion Q4, 2022. Show less

In role promotion. Leading a single resource, providing work direction and coaching.

Ensuring vendor compliance and due diligence reviews of risk, contractual, privacy and regulatory requirements by:• Completing all vendor risk processes• Reviewing, understanding and identifying risks: SSAE 18, SSAE16, PCI, ISAE 3042 reports, penetration testing reports, SIG, Vendor Information Security Reviews, DR & BCP plans and results and user controls• Conducting vendor financial health reviews and assessing risk• Completing vendor contract reviews and identifying vendor… Show more Ensuring vendor compliance and due diligence reviews of risk, contractual, privacy and regulatory requirements by:• Completing all vendor risk processes• Reviewing, understanding and identifying risks: SSAE 18, SSAE16, PCI, ISAE 3042 reports, penetration testing reports, SIG, Vendor Information Security Reviews, DR & BCP plans and results and user controls• Conducting vendor financial health reviews and assessing risk• Completing vendor contract reviews and identifying vendor risks for potential future amendment• Developed and implemented a repeatable process that defines oversight of indirect ANTB vendors. This process satisfies OCC and other requirements, provides action tracking for vendor owners, status reporting for leadership and is more easily updated which yielded an approximate time savings of 50% Leading on-site vendor audits based on vendor tier; completing summary reporting and assigning risk ratingSunGard Charlotte administrator, user access controls (RSA IMG) and completing quarterly SOX testingContributing to the completion of internal audits and the annual OCC exam of the Ameriprise National Trust Bank Leading new (RFP, RFI) and amending existing contracts including vendor terminations in partnership with enterprise procurement (on and off shore), legal/GCO and vendor risk management in support of my lines of businessLeading vendor performance reviews and acting as an escalation point for the business to resolve vendor issuesCreating and updating procedures as activities evolveProviding feedback to enterprise level projects: additional Ariba modules, vendor risk and enterprise procurement processes Consistently exceeding cost saves/avoids goals from contract negotiations and recoveries year over year Show less

Maintained a comprehensive metrics catalog used to create monthly scorecards utilized across the enterprise.Provided continuous process improvement to the monthly scorecard process and documenting procedures. Managed technology releases to support a newly developed departmental web based data collection tool.

Implemented ServiceNow change and release management functions to consolidate change management systems and associated processes; ensured adoption of these new processes. Analyzed change ticket data for process compliance, identification of contention and to identify any end user experience change. Took appropriate steps to communicate and resolve contention and ensure proper communication plans in place for experience changes. Created and implemented an innovative impact… Show more Implemented ServiceNow change and release management functions to consolidate change management systems and associated processes; ensured adoption of these new processes. Analyzed change ticket data for process compliance, identification of contention and to identify any end user experience change. Took appropriate steps to communicate and resolve contention and ensure proper communication plans in place for experience changes. Created and implemented an innovative impact calculator to quantify the amount of end user experience change allowing for greater understanding of end user change capacity; patent under internal review.Established solid relationships across the firm to gather constant feedback which facilitated process improvement.Transformed the departmental release delivery program from a spreadsheet based process to an enterprise wide process utilizing ServiceNow; implemented lessons learned as this process matured. Show less

Defined, negotiated and executed statements of work and amendments to existing agreements: digital archiving services, WORM storage, DataPower, new SLAs, critical processing jobs and others Extensive collaboration with general counsel office, procurement and other organizations.Assisted in the development of the vendor management office, implementation of Archer and maintained a collaborative relationship ensuring consistency across procurement, the vendor management office and… Show more Defined, negotiated and executed statements of work and amendments to existing agreements: digital archiving services, WORM storage, DataPower, new SLAs, critical processing jobs and others Extensive collaboration with general counsel office, procurement and other organizations.Assisted in the development of the vendor management office, implementation of Archer and maintained a collaborative relationship ensuring consistency across procurement, the vendor management office and vendor governance.Established effective strategies to influence vendor behavior that ensured that the highest quality of services were received; implemented and maintained strong SLAs, actively held vendors accountable and maintained effective lines of communicationManaged large scale services and application service provider technology contracts with IBM, AT&T, Unisys, CSC, CDI and others.Created and maintained a comprehensive operational and technical documentation library outlining services delivered in partnership with the supplier. Developed and presented performance and operational reporting to leadership. Show less

Successfully implemented systems and business projects supporting new and refreshed suite of annuity products.Responsible for managing project assessments, requirements gathering, task plans, issue logs, PCRs, testing plans, reporting project results, exit criteria fulfillment, project completion learning’s and feedback sessions.

Provide vendor contract management services for large scale technology contracts. Negotiated with vendors to acquire the most competitive pricing for services requested. Project management of technology infrastructure projects (applications and hardware) and guided clients from idea to implementation.

Execute nightly mainframe and distributed batch activities for Tandem Phase3, Lanmark, Mainframe, HP, AS/400 and MS servers. Provided first level operational support; resolved abended jobs, escalation and providing hands and feet support within the data center.