Jason Franklin Email & Phone Number

United States

Irving, Texas, United States

Irving, Texas, United States

• On-boarding 25 -30 new hires in classroom setting• Facilitate training for new procedures and process• Designed, planned, organizes and directed orientation and training programs for employees• Obtained, organized, and developed training procedures manuals, guides and course materials

Arlington, Texas, United States

• Utilize behavioral based coaching techniques to maximize individual and team productivity and performance.• Ensure accountability in meeting department compliance and QA objectives • Protect interest of company by ensuring actions of self and others are in compliance with policies and laws• Execute strategies and initiatives to optimize portfolio and center performance• Completed special projects, as needed• Business Advisor for the Leadership Readiness Program to Team Members • Business Advisor for Voice of 8010 committee

Arlington, Texas, United States

• Execute day-to-day collection strategies and actively contribute to center performance objectives.• Negotiate to find the best outcome and utilize collection tools appropriately• Maximize productive time, manage work queues and ensure multiple calls are made when appropriate• Support center and company initiatives and demonstrate an understanding of business needs

Dallas-Fort Worth Metroplex

• Managed overall branch operations /supervise the management team• Developed overall branch business and operational strategy• Proactive seek process improvement to ensure high quality customer service• Supervised, mentored, trained, coached, evaluated and developed staff• Evaluated, documented and confer with management team regarding employee performance• Developed, planned and actively participated in Branch sales and marketing efforts to increase and improve business.