Jason Franklin Email & Phone Number

Irving, Texas, United States

Irving, Texas, United States

• On-boarding 25 -30 new hires in classroom setting
• Facilitate training for new procedures and process
• Designed, planned, organizes and directed orientation and training programs for employees
• Obtained, organized, and developed training procedures manuals, guides and course materials

Arlington, Texas, United States

• Utilize behavioral based coaching techniques to maximize individual and team productivity and performance.
• Ensure accountability in meeting department compliance and QA objectives
• Protect interest of company by ensuring actions of self and others are in compliance with policies and laws
• Execute strategies and initiatives to optimize portfolio and center performance
• Completed special projects, as needed
• Business Advisor for the Leadership Readiness Program to Team Members

Arlington, Texas, United States

• Execute day-to-day collection strategies and actively contribute to center performance objectives.
• Negotiate to find the best outcome and utilize collection tools appropriately
• Maximize productive time, manage work queues and ensure multiple calls are made when appropriate
• Support center and company initiatives and demonstrate an understanding of business needs

Dallas-Fort Worth Metroplex

• Managed overall branch operations /supervise the management team
• Developed overall branch business and operational strategy
• Proactive seek process improvement to ensure high quality customer service
• Supervised, mentored, trained, coached, evaluated and developed staff
• Evaluated, documented and confer with management team regarding employee performance
• Developed, planned and actively participated in Branch sales and marketing efforts to increase and improve business.