Josh C. Email & Phone Number

Jacksonville, Florida, United States

· Supervise and manage Transition Specialists· Train new hires· Facilitate or Lead transitioning FA’s book of business· Work with vendors to ensure completion of all tasks necessary to move over the book of business

Jacksonville, Florida

• Assist in transitioning Financial Advisors’ book of business.• Work with vendors to ensure completion of all tasks necessary to move over the book of business.• Assist with training new hires on site as needed.

Ponte Vedra Beach, Fl

• Recruit, manage, train and develop the front desk, concierge, bell stand, and reservations team.• Coach and counsel employees to ensure adherences to hotel policies, standards, and procedures.• Address all escalated guest and member issues to assure a satisfactory hotel stay.• Coordinate monthly staff meetings that address any outstanding issues.• Manage monthly and annual budgets as well as weekly labor reports to run department successfully.• Input and process payroll.• Maintain a 5 Diamond AAA rating during all guest interaction.

Ponte Vedra Beach, Fl

• Use thorough knowledge to up sell and recommend specifics to every guest possible.• Consistently produce the top sales and revenue on a monthly basis.• Meet and exceed all of the weekly and monthly sales goals put in place.• Create leads, as well as follow up with potential guests using NAVIS Narrowcast.• Create weekly reservations schedule.• Input and process payroll.• Produce weekly marketing reports and spreadsheets.• Audit and score reservations staff calls on a weekly basis based on AAA and sales standards that are put in place.• Hold monthly coaching sessions with individual leisure sales agents based on call performance.• Create and update rates and packages in SMS Host.• Process reservations commissions on a weekly and monthly basis.• Process travel agent commissions on a monthly basis. • Update and track all incoming reservations through Extranet Sites.• Interview and hire new reservation agents.

Ponte Vedra Beach, Fl

• Accurately input reservations in property management system as contracts are received• Take reservations via the telephone, mailed correspondence, and rooming lists• Consistently communicates with group contacts to ensure accurate information for seamless arrival• Attend pre-convention meetings as necessary• Raise awareness of inventory issues• Maximize potential room revenue by following specific guidelines to ensure groups are abiding by regulations of contract

Ponte Vedra Beach, Fl

• Take reservations via telephone or in person• Anticipate guest’s needs and apply recommendations• Extensive knowledge of room types, amenities and grounds for two AAA Five Diamond resorts • Maximize potential room revenue for social, as well as group reservations• Create leads, as well as follow up with potential guests using NAVIS Narrowcast• Maintain a AAA Five Diamond standard during all guest interaction

Ponte Vedra Beach, Fl

• Greet guests as they arrive and guided them appropriately. • Assist guests with luggage or other items during check in and out. • Anticipate guest’s needs and apply recommendations.• Inform guests of the hotel’s procedures and policies, and offer suggestions to ensure a successful stay.• Maintain a AAA Five Diamond standard during all guest interaction.

Ponte Vedra Beach, Fl

• Facilitate to offer cleaning clubs and golf bags of the guests.• Administer cleanliness of the golf carts before and after use.• Maintain a AAA Five Diamond standard during all guest interaction.

• Created and updated collateral pieces as assigned. • Worked closely with creative directors and art directors to ensure clients’ goals were met. • Learned creative process, mounted projects and participated in client meetings.