Senior Customer Success Engineer
CurrentSenior Customer Success Engineer Responsibilities:- Extends the Customer Success Engineer responsibilities- Strategize on the overall objectives and long-range goals of the team- Provide mentorship for CSEs to help them grow in their technical knowledge and provide premium customer experience- Work cross-departmentally to find solutions to complex scenarios and integration issues- Demonstrate leadership in new feature and technology adoption and teaching by providing regular enablement and solution overview sessions and documentation for customers and other GitLab team-members- Help drive team expertise and technical thought leadership- Maintain deep knowledge of the GitLab platformSenior Customer Success Engineer Requirements- Extends the Customer Success Engineer requirements- Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions- Expert in GitLab usage and able to train others in its usage- Advanced knowledge of software development lifecycle and development pipeline- Advanced project management experience & skills