Here, I oversee end-to-end operations of the dealer support, including key projects, strategic transformations, and sales and marketing functions, while ensuring compliance with organizational practices and regulatory procedures. I coordinate all activities associated with the customer loyalty platform, including case troubleshooting and resolution, platform enhancements, and vendor management. I build and spearhead a high-performing customer-facing support team to ensure adequate management of onboarding and maintenance activities for several key business interactions between Michelin and customers. I liaise and interact with Michelin commercial roles and customers to understand business needs and provide available business offers or solutions. I also identify and bridge gaps between business and information systems to ensure consistency and alignment with relevant measures.• Improved professional acumen, knowledge, and expertise by participating in technical collaborations with customers and software providers as well as other third-party software providers.• Enhanced the flow, reliability, and integrity of customer sales and inventory data throughout the Michelin IS ecosystem through process reengineering and optimization.• Administer account management lifecycle with Salesforce CRM and conduct programmatic interactions with their APIs.

In this position, I managed supply chain operations, including the establishment of business processes, organization and staffing requirements, and best practices to drive efficiencies and effectiveness. I led the development of information systems (IS) and business intelligence (BI) solutions for 10 semi-finished facilities in the North American zone of Michelin. I also built the capacity, enhanced skills, and maximized the potential of corporate management and factory personnel by providing training, tools, and optimal resources. I defined customer service level and inventory management KPIs, including calculation methods, automated data collection architecture, and BI reports. I created purchasing KOI dashboard, card expense tracking and analysis tool, and custom reports for the vice president of the supply chain. I also provided engineering support and expertise for the wholesale tire distribution subsidiary of Michelin. I consulted for other geographic zones of Group Michelin to replicate self-developed business application and business process deployment.• Managed and executed assigned projects within strict timely, budgetary, and scope constraints by successfully planning, developing, and implementing master scheduling, MRP, and comprehensive planning and scheduling processes.• Contributed to overall business growth and expansion by developing organizational structures, including practices and procedures.• Successfully designed and managed business application solutions using MS SQL server, MS reporting services, and MS office applications to support business processes across all areas.• Re-engineered product screening business process and tool for selecting items to stock and replenish supplies in distribution centers.

Here, I provided oversight for master scheduling, raw material and component planning (MRP), detailed planning and scheduling, material flow, raw material procurement, and management of transportation schedules and shipping resources for two of Michelin's largest semi-finished manufacturing facilities worldwide. I monitored and coordinated facility capacity offers for input to the product line S&OP. I reviewed, verified, and validated the feasibility of the monthly production plan resulting from the S&OP.• Supervised and coordinated a team of both salaried and hourly personnel, including shift flow coordinators, master schedulers, materials planners, detailed schedulers, front-line managers, and forklift associates.

In this role, I managed the master scheduling of semi-finished products, raw material and component planning (MRP), and raw material procurement for a large rubber compounding facility. I prepared master production and shipping schedules for all manufactured products. I created priority plans using MRP to support the master production schedules.• Procured all components and raw materials to support the priority plan and ERP transactions, while liaising and interacting with corporate purchasing expertise as well as suppliers and logistics providers.