Jeevan Singh Email & Phone Number

Teaneck, New Jersey, Us

• Proven ability to engage with internal and external stakeholders for successful project execution for large scale global rollouts.• Conduct JAD sessions with business stakeholders, product owners, subject matter experts, and technical team members to define the requirements and translate business needs into technical solutions.• Collaborate with enterprise architects, system application architects, product owners, and developers to solve technical challenges and advise on best possible solutions, while leveraging technology best practices and solution patterns.• Proficient in working in various project execution methodologies like waterfall and agile.• Lead technical design sessions; architect and document technical solutions aligned with business objectives; Identify gaps between current and desired end states.• Translate business requirements into well-architected solutions that best leverage the technology platform and seamlessly integrate with various enterprise systems i.e. Master Data Management, ERPs, and other custom web applications.• Identification and pro-active management of risk areas and commitment to seeing an issue through to resolution.• Liaise with onsite/offshore counterparts and client representatives to resolve contingencies.• Assist in developing and maintaining current and planned state architectural blueprints.• Provide functional and technical direction and guidance to the project team • Adhere by coding best practices and lead code reviews.• Lead and execute discovery and technical deep-dive sessions, including Proof-Of-Concept (POC).• Strong customer focus, leadership, collaboration, team building and interpersonal skills.• Proficiency at grasping new technology, domain and business concepts quickly & utilizing the same in an effective manner.• Expertise in global delivery model working at both onsite and offshore locations.

Teaneck, New Jersey, Us

• Lead the implementation and delivery of multiple CRM applications across various customers in North America.• Conduct join application development sessions with business users and SMEs for requirement discovery, gathering, clarification and functional design. • Responsible for producing estimates for the project implementation based upon the technical complexities.• Lead the solution design phase for defining the system architecture and business process mapping spanning across multiple enterprise systems. • Lead the technical team for the solution implementation through product configuration, customization for optimum solutions, best user experience.• Work with business users and business analysts to provide solutions using out of the box alternative to keep the repository customization and implementation cost to minimal and meet business expectations.• Conduct conference room pilots to demonstrate the functionalities to business users for enhanced user adoption and capture feedback for improvement in the implemented application.• Provide inputs and guidance to the QA team to devise validation and test strategy & test case preparation. • Lead the team through all phases of the project execution i.e. design, build, test, user acceptance, deployment and infant-care.

Teaneck, New Jersey, Us

* Worked as a technical lead for the implementation of order to cash CRM applications across multiple customers in north america.* Participated in requirements gathering and design phases of the project to map the business needs into technical solutions which is scalable and efficient.* Lead development team of 10+ resources from onsite to ensure delivery on time with high quality.* Track various deliverable like business requirements, high level solution, and low level solutions from onshore. * Upon completion of requirements phase, worked on high level design as techno-functional business analyst to describe each requirement and the way it will be implemented in Siebel.* Working on Siebel products and Pricing engine customization to support requirements specific to the business process. This includes modifying the PSP engine to apply various discounts and price adjustments to meet business requirements and sales motion.* Worked on various vanilla pricing options to avoid customization to the PSP engine like Discount Matrices, Attribute Adjustments, Tiered/simple volume discounts and Price Override etc.* Explored the vanilla Siebel alternative to keep the repository customization to minimal and achieve the business requirements without customization.

Teaneck, New Jersey, Us

* Worked with SME’s and Business analysts to understand Business process to be implemented and map them to Siebel technical design.* Worked on High Level Design along with Business Analyst to describe each requirement and the way it would be implemented in Siebel.* Worked with Technical team to come up with Technical Design Document at the end of Design Phase.* Designed complex interfaces with various external applications to implement various order management processes in the application using the inbound and outbound web services.* Used Outbound Communication Manager for various email notifications to the customer.* Modified *.swt files (Template files) and *.js files used to render application UI as per Business need to change look and feel of application.* Lead development team of 5+ from onsite to ensure delivery on time with high quality.

Pune, Maharashtra, In

• Worked as an Integration Expert for the leading telecommunication service provider in Sweden for the implementation of Order to Cash application. • As an EAI Consultant, was responsible for participating in JAD sessions with customer for gathering business requirements and documenting various business processes. • Responsible for mapping customer specific processes and requirements to Siebel out of the box order management functionality. Some of the key functional areas include, customer management, asset management, products and pricing management.• Prepare the technical design document for Siebel Integration with external systems using JMS and SOAP services. • Worked on Siebel EAI which included creating integration objects, business services and workflows to integrate Siebel application with external system. Extensively configured and customized various Siebel objects (Application, Screens, Views, Applets, Business Components, Business Objects, Integration Objects, Links and Pick List). • Responsible for resolving defects that were identified during the integration testing. • Worked on the interface called B2B which include calling the Product Configuration API’s, one of the most complex Siebel modules to handle the order/quote requests from external applications to Siebel.

Pune, Maharashtra, In

• Worked as a Siebel Developer for order management application built to implement Order to Cash process for one of the leading telecom service provider in UK. • Was responsible for understanding the functional requirements from BAs and SMEs and map the same into technical solutions. • Configured Siebel application using out of the box configurable options and wrote complex scripts as in when point and click solutions were not available. • Responsible for preparing and executing Unit Test cases and fixing the defects found during various testing phases of the project like SIT, UAT, PT and regression Testing etc. • Trained the new project team members in technical and functional areas of the project.