Jeff Cheng Email & Phone Number

Washington, Dc, Us

Sydney, Nsw, Au

Currently building pre-sales technical consulting guidance and solution architectural designs to support the overall sales cycle on flagship products for Atlassian's largest enterprise customers. Working closely with leaders across the business to improve the enterprise cloud adoption journey and accelerate time-to-value for our customers.

Sydney, Nsw, Au

• Built Atlassian's cloud solution design service offering that consists of 12 guided workshops to accelerate Fortune 500 companies' shift to the Atlassian Cloud (SaaS) platform through various cloud and migration readiness factors• Led co-delivery efforts between Advisory Services and Atlassian's largest platinum-level solution partners; facilitating alignment between various Fortune 500 companies, solution partners, and product teams to reduce technical blockers for cloud adoption• Delivered tailored recommendations and risk mitigation steps for 5 enterprise accounts, creating long-term strategic engagements and adoption frameworks for Atlassian's largest accounts to achieve objectives and key results with the Atlassian technology stack• Owned the Advisory Services relationship with the largest global media and technology conglomerate, unlocking the potential of the $20M account by managing client expectations, engagement health, and ensuring successful completion of delivery work

Sydney, Nsw, Au

• Served as the single point of access across all of Atlassian, provided Atlassian's largest enterprise customers (the top 1%) with strategic insights to optimize the way they use Atlassian products and frame executive-level strategy• Maximized Fortune 500 customers' gains in team productivity from their Atlassian investment by providing best practices on deployment of Atlassian solutions and feature usage on the toolset • Improved risk mitigation for 3 enterprise platinum-level accounts totaling a market cap of $200B+ by communicating strategies for scale and availability through understanding of IT infrastructure, governance, and critical business process management practices• Amplified the Technical Account Management craft by establishing best practices and publishing customer-facing articles in the Atlassian Knowledge Base

Mclean, Va, Us

Manager, Technical Program Manager• Orchestrated the processes for Capital One's Serverless enterprise initiative on the Developer Tools, Access, & Monitoring workstream with the mission of enabling application teams' adoption of serverless easy• Established program direction and led efforts for the enterprise as Capital One matured its cloud architecture, automated processes through infrastructure as code, and managed risk at scale in an organization that has fully shifted their tech footprint to the cloud• Managed a team of 3 individual contributors within the Cloud Productivity & Engineering organization, guiding associates as a people manager throughout the year-end processPrincipal Associate, Technical Program Lead• Created and managed Capital One's Elastic Container Service Fargate deployment tool program, responsible for driving delivery and execution from the ground up • Planned the enterprise-wide adoption and roll out of the Fargate initiative with executive stakeholders, product management teams, and engineering teams throughout the different organizations in the companySenior Associate, Agile Delivery Lead• Led and drove the delivery and execution of three teams (workstreams: application features, platform features, and core platform & operations) for an entire enterprise platform that provisions fleets of Kubernetes clusters to host thousands of applications and microservices • Provided an enhanced development experience through seamless deployment and innovative application monitoring processes• Pioneered an agile-based focus towards architecture and development related to Container Orchestration, Kubernetes at scale, and Enterprise-level CI/CD

Worldwide, Oo

• Partnered with C-suite IT Leadership at a $14B organization to articulate the vision of an IT Agile Transformation program, aligned the program with enterprise strategy, developed program-level key performance indicators, and communicated the vision and key milestones in an actionable two-year roadmap, reviewed biweekly by C-Suite executives• Drove sprint plannings, daily scrum meetings, reviews, retrospectives, and other Scrum-related meetings for an eight-person team operating in a fast-paced environment with a senior product owner and numerous executive stakeholders• Spearheaded agile practices that shaped the CIO’s perception of the urgency of transforming infrastructure, applications ecosystem, data strategy, and processes

Montreal, Quebec, Ca

• Led business development work for CGI's Health and Compliance program and spearheaded capture management activities for a large indefinite delivery/indefinite quantity contract award, won from an independent agency of the U.S. Federal Government valued up to $2.4B• Researched 70+ opportunities and evaluated each opportunity based on internal corporate capabilities and strategic positioning, prior to distributing to sector Vice Presidents, enabling revenue growth of $120M• Consolidated a list of 113 small businesses that CGI works with down to 36 companies to maximize efficiency for proposal teaming efforts

Montreal, Quebec, Ca

• Conducted on-site training and system integration work for 150+ users on all financial modules within a U.S. Government agency's integrated financial management system, internal controls, security, and several interfaces configured to work with the system (Locations traveled to: Mississippi, Alaska, Arizona, and Ohio)• Restructured over 800+ out of date separation of duties rules and trained more than 75+ stakeholders on the Internal Control Evaluation system, ensuring sound business practices• Overhauled requirements, developed SQL scripts, and established documentation deliverables for 94 Government entities

Montreal, Quebec, Ca

• Provided extensive functional knowledge of an U.S. Government agency's integrated financial management ERP system (e.g. Acquisitions, Budget, General Ledger, and Travel Accounting subsystems functionality) for federal clients on-site (Locations traveled to: Colorado, North Dakota, Arkansas, Oklahoma, Illinois, Iowa, and the U.S. Virgin Islands)• Resolved 687+ incidents by analyzing and testing hundreds of system errors• Created the onboarding process for new hires and trained six analysts which resulted in increased ticket efficiency